Workplace Coordinator
| Posting date: | 26 June 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 26 July 2025 |
| Location: | CW1 6RT |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78022 |
Summary
-Facilitate the delivery of all FM related services within your area whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery
-Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times
-Full responsibility for regularly updating Network Rail colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate
-Proactive in keeping communal floor areas, including hubs, staircases, coffee points and copy areas well stocked, tidy and safe.
-Take full ownership of all aspects of meeting rooms including housekeeping and AV equipment
-Responsible for assisting with the updating of CAFM on the progress of logged jobs
-Cover of the recepetion desk during lunch hours.
-Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's
-To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health,Safety and Environmental.
-To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly
-Act as a first point of contact and advise end users on all aspects of mail and distribution services where no Senior Workplace Co-ordinator is in place
-To be responsible for all compliance documentation ensuring all documentation is regularly updated and maintained
-Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
-To be flexible in approach to work patterns and systems to maintain the standards required
-Adhere to any reasonable management requests from line managers or client contact