Clerical Officer - Grade C
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 25 Gorffennaf 2025 |
| Lleoliad: | Plymouth, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category : Admin & Clerical
Location : Ballard House, West Hoe Road, Plymouth City Council
Hours Per Week : 1.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.18
We are seeking an enthusiastic individual with excellent organisational and interpersonal skills to support the Business Support Team within our Families First Service.
In order to undertake this role, it’s essential that you have the following:
• GCSE Grade A*-C (9-4) or equivalent in Maths and English.
• A willingness to undertake appropriate learning and development as required.
The ideal candidate would also have the following desirable qualifications and knowledge:
• A good working knowledge of Microsoft Office software packages.
• Experience of working in a clerical or administrative environment.
• Experience of working in a team.
• NVQ Level 2 or 3.
• Customer care qualification or training.
Clerical officers will all undertake a range of generic clerical work and front facing
tasks. There are a number of more specialist tasks which all clerical staff will be
expected to undertake. The balance (%) of tasks will differ depending on the service
area.
To act as first point of contact for clients and others who visit the reception
and answer calls in a timely manner. To provide clerical and administrative
support across a range of departmental activities including data inputting and
financial processing, and undertaking specialist administrative tasks (all staff will
be expected to contribute to cover).
The Role requires the candidate to search through a variety of different systems to identify families, summarise historical involvement with Services and add Contact Records to our system. The information they will be reading is highly sensitive and can be, at times, distressing. Accuracy is key to this role, as is confidentiality.
The candidate must be able to self-motivate and work in relative isolation as the other clerical staff in the team work from home.
The team work 8am-8pm and we would welcome applicants who wanted to cover the latter part of the day from 10am-6pm or 12noon-8pm
Interpersonal and communication skills required when arranging meetings
/conferences with internal and outside agencies
Tactful communication when engaging with users of the service
Investigate finance errors, verifying and auditing payments
Accurate cash handling skills
Keyboarding skills with proficient typing/word processing skills
Literacy and numeracy skills for note taking
Day to day processing and management of financial information, payments
and distribution of confidential information
Ability to seek support and manage emotional responses on occasions, as
the post holder will be exposed to client information that is sensitive and
may at times be distressing, and will have regular exposure to service users
under stress with a range of complex needs
Ability to provide an excellent person-centred approach when dealing with
customers
Location : Ballard House, West Hoe Road, Plymouth City Council
Hours Per Week : 1.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.18
We are seeking an enthusiastic individual with excellent organisational and interpersonal skills to support the Business Support Team within our Families First Service.
In order to undertake this role, it’s essential that you have the following:
• GCSE Grade A*-C (9-4) or equivalent in Maths and English.
• A willingness to undertake appropriate learning and development as required.
The ideal candidate would also have the following desirable qualifications and knowledge:
• A good working knowledge of Microsoft Office software packages.
• Experience of working in a clerical or administrative environment.
• Experience of working in a team.
• NVQ Level 2 or 3.
• Customer care qualification or training.
Clerical officers will all undertake a range of generic clerical work and front facing
tasks. There are a number of more specialist tasks which all clerical staff will be
expected to undertake. The balance (%) of tasks will differ depending on the service
area.
To act as first point of contact for clients and others who visit the reception
and answer calls in a timely manner. To provide clerical and administrative
support across a range of departmental activities including data inputting and
financial processing, and undertaking specialist administrative tasks (all staff will
be expected to contribute to cover).
The Role requires the candidate to search through a variety of different systems to identify families, summarise historical involvement with Services and add Contact Records to our system. The information they will be reading is highly sensitive and can be, at times, distressing. Accuracy is key to this role, as is confidentiality.
The candidate must be able to self-motivate and work in relative isolation as the other clerical staff in the team work from home.
The team work 8am-8pm and we would welcome applicants who wanted to cover the latter part of the day from 10am-6pm or 12noon-8pm
Interpersonal and communication skills required when arranging meetings
/conferences with internal and outside agencies
Tactful communication when engaging with users of the service
Investigate finance errors, verifying and auditing payments
Accurate cash handling skills
Keyboarding skills with proficient typing/word processing skills
Literacy and numeracy skills for note taking
Day to day processing and management of financial information, payments
and distribution of confidential information
Ability to seek support and manage emotional responses on occasions, as
the post holder will be exposed to client information that is sensitive and
may at times be distressing, and will have regular exposure to service users
under stress with a range of complex needs
Ability to provide an excellent person-centred approach when dealing with
customers