Helpdesk Coordinator
| Posting date: | 25 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | Smethwick, West Midlands, B66 1ER |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | HD-EV-SD-25_1750842954 |
Summary
Helpdesk Coordinator (Nights) - Emergency Response
Working Hours: 7:00 PM - 7:00 AM (Night Shifts)
Pay Rate: £13.85 per hour
Pre-Employment Checks Required: Standard DBS Check
We are looking for Helpdesk Coordinators to join our Emergency Response team for night shifts. Based at the Midland Metropolitan University Hospital, you will play a key role in managing service requests and ensuring that engineering tasks are assigned and completed efficiently.
Key Responsibilities-
Respond to incoming calls and emails, accurately logging all service requests
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Prioritise and dispatch jobs to the appropriate engineers
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Monitor open jobs and escalate delays or issues as needed
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Ensure all data is accurately recorded in the system
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Work collaboratively with internal teams and external contractors
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Deliver a high level of customer service at all times
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Previous experience in a helpdesk, customer service, or call centre role
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Excellent communication skills, both written and verbal
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Strong IT skills, including experience with Microsoft Office
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Organised and able to prioritise tasks in a fast-paced environment
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Comfortable working independently and as part of a team
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Experience with CAFM systems (e.g. Maximo) is desirable but not essential
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Uniform or dress code details will be provided during onboarding
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A driving licence is not required for this position