DEBTORS OFFICER - FIXED TERM
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £24,790 to £25,584 per year |
| Hours: | Full time |
| Closing date: | 13 July 2025 |
| Location: | HU1 2AG |
| Company: | Hull City Council |
| Job type: | Contract |
| Job reference: | 32864 |
Summary
The Council are in the process of implementing a new ERP financial system over the next 18 months. To enable a successful implementation, a member of staff has been seconded into the Implementation Team which has resulted in temporary structural changes within the Debtors Team including the creation of this fixed term position. The Debtors Team are part of Revenues and Benefits.
The role of the Debtors Officer is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement. To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture & Leisure Debts in line with policies and procedures. Resolve and exercise judgement on issues with debtors and strive for excellence of service.
Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.
Other duties will include: -
Provide an efficient, effective, responsive, and user-friendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents
To negotiate repayment of debt making decisions based on the individual’s financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions.
Data input to various systems and spreadsheets, Oracle and Chipside.
It is essential that the successful candidate has proven practical experience of debt recovery, where they can demonstrate good levels of quality and output. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines.
Please note that this is a fixed-term role until 31.03.2026
For an informal discussion about the role, please contact Sandy Hunt, Senior Debtors Officer on 01482 613147 or Vicky Gibson, Senior Debtors Officer on 01482 613727 or email Sandra.Hunt@hullcc.gov.uk or Vicky.Gibson@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
The role of the Debtors Officer is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement. To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture & Leisure Debts in line with policies and procedures. Resolve and exercise judgement on issues with debtors and strive for excellence of service.
Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.
Other duties will include: -
Provide an efficient, effective, responsive, and user-friendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents
To negotiate repayment of debt making decisions based on the individual’s financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions.
Data input to various systems and spreadsheets, Oracle and Chipside.
It is essential that the successful candidate has proven practical experience of debt recovery, where they can demonstrate good levels of quality and output. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines.
Please note that this is a fixed-term role until 31.03.2026
For an informal discussion about the role, please contact Sandy Hunt, Senior Debtors Officer on 01482 613147 or Vicky Gibson, Senior Debtors Officer on 01482 613727 or email Sandra.Hunt@hullcc.gov.uk or Vicky.Gibson@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
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