Operations Policy Coordinator
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £30,000 to £40,000 per year |
| Additional salary information: | £29,180 - £34,026 |
| Hours: | Full time |
| Closing date: | 29 June 2025 |
| Location: | EC1N 8JS |
| Company: | Metropolitan Thames Valley Housing |
| Job type: | Contract |
| Job reference: | MTVH193083 |
Summary
This Role: Operations Policy Coordinator - 9 Month Fixed Term Contract
Location: Beeston NG9 1LA - Farringdon EC1N 8JS
Salary Range: Beeston £29,180 - £30,715 - Farringdon £32,325 - £34,026 (Dependent upon
This Role: Operations Policy Coordinator - 9 Month Fixed Term Contract
Location: Beeston NG9 1LA - Farringdon EC1N 8JS
Salary Range: Beeston £29,180 - £30,715 - Farringdon £32,325 - £34,026 (Dependent upon experiance)
This role is suitable for hybrid working.
As Operations Policy Coordinator you will be responsible managing the creation and review of all operational policies and procedures within the Customer Services Directorate. You will play an essential role in ensuring that policies and procedures go through proper scrutiny channels and meet our own internal standards as well as regulatory and legislative expectations.
Using project management methodology, you will work collaboratively with senior stakeholders, frontline teams and subject matter experts to deliver clear, easy to understand guidance for colleagues. You will work closely with the Corporate Policy Team, and the Customer Voice Team, providing advice and guidance to colleagues on the policy creation/review process and sector best practice.
What you'll need to succeed
This role requires excellent IT skills, in particular using the Microsoft Office suite, strong project management skills and stakeholder engagement.
Our team is geographically dispersed and supports teams across our area of operation, so some travel will be required, as well as an ability to work independently.
Experience in a frontline operational role and good sector knowledge and understanding are a must, as well as excellent communication and literacy skills.
This role involves working on multiple projects at once so you will need excellent time management skills and an ability to prioritise your workload appropriately, responding to changing timescales and overcoming barriers as needed.
A project management qualification will be a significant advantage.
Key Responsibilities
- Shaping and proof-reading content provided by policy/procedure owners to comply with the corporate templates and deliver clear guidance for colleagues
- Guide the development of each policy and procedure with the owner, providing assurance to the business that all stakeholders have been engaged, appropriate consultation has taken place and relevant approvals obtained and delivered on time
- Attend workshops and meetings where policy and procedure redesign are discussed to support continuous improvement, working with colleagues across MTVH to support the improvements to systems and processes
- Looking externally for best practice to support continuous improvement in our policy and procedure processes including national quality standards
- Build strong and effective partnerships with internal teams to ensure that shared strategies and plans are understood and implemented
- Maintaining an up-to-date policy and procedure library for colleague and customers
Interviews are planned to take place in the week commencing Monday 7th July 2025, in our offices in Beeston, Notts and Farringdon, London.
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This role is suitable for hybrid working.
As Operations Policy Coordinator you will be responsible managing the creation and review of all operational policies and procedures within the Customer Services Directorate. You will play an essential role in ensuring that policies and procedures go through proper scrutiny channels and meet our own internal standards as well as regulatory and legislative expectations.
Using project management methodology, you will work collaboratively with senior stakeholders, frontline teams and subject matter experts to deliver clear, easy to understand guidance for colleagues. You will work closely with the Corporate Policy Team, and the Customer Voice Team, providing advice and guidance to colleagues on the policy creation/review process and sector best practice.
What you'll need to succeed
This role requires excellent IT skills, in particular using the Microsoft Office suite, strong project management skills and stakeholder engagement.
Our team is geographically dispersed and supports teams across our area of operation, so some travel will be required, as well as an ability to work independently.
Experience in a frontline operational role and good sector knowledge and understanding are a must, as well as excellent communication and literacy skills.
This role involves working on multiple projects at once so you will need excellent time management skills and an ability to prioritise your workload appropriately, responding to changing timescales and overcoming barriers as needed.
A project management qualification will be a significant advantage.
Key Responsibilities
- Shaping and proof-reading content provided by policy/procedure owners to comply with the corporate templates and deliver clear guidance for colleagues
- Guide the development of each policy and procedure with the owner, providing assurance to the business that all stakeholders have been engaged, appropriate consultation has taken place and relevant approvals obtained and delivered on time
- Attend workshops and meetings where policy and procedure redesign are discussed to support continuous improvement, working with colleagues across MTVH to support the improvements to systems and processes
- Looking externally for best practice to support continuous improvement in our policy and procedure processes including national quality standards
- Build strong and effective partnerships with internal teams to ensure that shared strategies and plans are understood and implemented
- Maintaining an up-to-date policy and procedure library for colleague and customers
Interviews are planned to take place in the week commencing Monday 7th July 2025, in our offices in Beeston, Notts and Farringdon, London.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working - Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme