Income Officer
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £30,559 to £32,654 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Stephenson Road, Salisbury, SP2 7NP |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Permanent |
| Job reference: | 5108 |
Summary
Salary: £30,559 - £32,654
Hours per week: 37 hours
Interview date: Tuesday 29 July 2025
Housing - Delivering Vital Community Services
The Housing Income Team delivers day-to-day operational resources, financial control, business planning, income management, and performance management for the landlord service. The team is responsible for maximising income from rent, service charges, insurance, and rechargeable works.
Your role will focus on arrears prevention but, where necessary, take action to recover the debt in accordance with the department policy and represent the Council in possession proceedings at the County Court. You will offer advice to help increase customers’ ability to repay outstanding debts, and to monitor repayment agreements, helping them to sustain their tenancy. There will be opportunities to be involved in project work alongside the Financial Inclusion Officer and Income Manager.
We are looking for a candidate who can negotiate and communicate, with diplomacy and tact. Experience in managing rent arrears, working in a debt recovery function, or within a housing management setting is essential. You will also understand welfare benefits and current social housing policy and be a team player who can demonstrate excellence in customer service.
Hours per week: 37 hours
Interview date: Tuesday 29 July 2025
Housing - Delivering Vital Community Services
The Housing Income Team delivers day-to-day operational resources, financial control, business planning, income management, and performance management for the landlord service. The team is responsible for maximising income from rent, service charges, insurance, and rechargeable works.
Your role will focus on arrears prevention but, where necessary, take action to recover the debt in accordance with the department policy and represent the Council in possession proceedings at the County Court. You will offer advice to help increase customers’ ability to repay outstanding debts, and to monitor repayment agreements, helping them to sustain their tenancy. There will be opportunities to be involved in project work alongside the Financial Inclusion Officer and Income Manager.
We are looking for a candidate who can negotiate and communicate, with diplomacy and tact. Experience in managing rent arrears, working in a debt recovery function, or within a housing management setting is essential. You will also understand welfare benefits and current social housing policy and be a team player who can demonstrate excellence in customer service.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.