Operational Support Officer
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £25,584 to £27,269 per year |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | Sutton-In-Ashfield, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Ashfield District Council |
| Job type: | Permanent |
| Job reference: | REQ327 |
Summary
We are looking for an enthusiastic,
self-motivated, and organised individual who is looking for a
challenging role in our award-winning housing operations
department.
The Operational Support department provides
a wide range of services in support of housing repairs and
maintenance sections. You will join a fast-paced call centre team
providing excellent frontline and back-office services.
Operational Support provides a dedicated
point of contact for reporting housing repair requests, and
handles over 55,000 enquiries yearly, by telephone, email, and at
our offices. You will provide technical advice and diagnose
repair requirements predominately over the phone so solving
problems and queries in a quick and efficient manner is key.
You will work closely with our Repairs
Planners to schedule appointments for the appropriate trades to
carry out repair requests. You will utilise computer systems and
software to log customer interactions, update customer records,
and perform necessary administrative tasks.
You will be a catalyst of change as the
successful candidate will join us as we continue to improve the
service we deliver, using various systems and technology, and
enabling our customers to interact with us using various
communication channels.
If you would like a confidential discussion
about the role, please contact Emma Stocks on 01623 457901 or at
emma.stocks@ashfield.gov.uk.
Closing date: 8 July 2025
Interview date: Thursday 17th July 2025
self-motivated, and organised individual who is looking for a
challenging role in our award-winning housing operations
department.
The Operational Support department provides
a wide range of services in support of housing repairs and
maintenance sections. You will join a fast-paced call centre team
providing excellent frontline and back-office services.
Operational Support provides a dedicated
point of contact for reporting housing repair requests, and
handles over 55,000 enquiries yearly, by telephone, email, and at
our offices. You will provide technical advice and diagnose
repair requirements predominately over the phone so solving
problems and queries in a quick and efficient manner is key.
You will work closely with our Repairs
Planners to schedule appointments for the appropriate trades to
carry out repair requests. You will utilise computer systems and
software to log customer interactions, update customer records,
and perform necessary administrative tasks.
You will be a catalyst of change as the
successful candidate will join us as we continue to improve the
service we deliver, using various systems and technology, and
enabling our customers to interact with us using various
communication channels.
If you would like a confidential discussion
about the role, please contact Emma Stocks on 01623 457901 or at
emma.stocks@ashfield.gov.uk.
Closing date: 8 July 2025
Interview date: Thursday 17th July 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.