Customer Service Executive
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £38,700 to £43,000 per year |
| Hours: | Full time |
| Closing date: | 13 July 2025 |
| Location: | 18 Frederick Street, South Shields, United Kingdom, NE33 5EA |
| Remote working: | On-site only |
| Company: | SHIELDSYA LIMITED |
| Job type: | Permanent |
| Job reference: |
Summary
1.Answer consumer questions by phone, email, or in person, offering precise details and support;
2.Address grievances, handle exchanges or refunds, and guarantee client pleasure in accordance with shop regulations;
3.Keep track of client information, respond to inquiries, and escalate problems as needed;
4.Encourage marketing initiatives by educating consumers about deals, goods, and services;
5.Work together with the operations and sales teams to provide seamless client service.
2.Address grievances, handle exchanges or refunds, and guarantee client pleasure in accordance with shop regulations;
3.Keep track of client information, respond to inquiries, and escalate problems as needed;
4.Encourage marketing initiatives by educating consumers about deals, goods, and services;
5.Work together with the operations and sales teams to provide seamless client service.