Customer Service Advocate
| Posting date: | 12 June 2025 |
|---|---|
| Salary: | £13.26 per hour |
| Hours: | Full time |
| Closing date: | 12 July 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | A T R Ltd |
| Job type: | Temporary |
| Job reference: | KRCUSTOMER |
Summary
We are currently looking to recruit a Customer Service Advocates to join our team based within Sunderland.
Duties Within Role:
*Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
*Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
*Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
*Provide support and assistance to local Council campaigns, events and programmes e.g. Neighbourhood Community surveys, Air Show etc
*Actively listen to customers to assess and anticipate needs, quickly develop excellent customer rapport to enhance the experience
The Candidate:
* Must have previous, similar experience in a Customer Service setting.
* Must hold 5 GCSE's including English and Maths at grades A-C (5-9)
Duties Within Role:
*Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
*Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
*Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
*Provide support and assistance to local Council campaigns, events and programmes e.g. Neighbourhood Community surveys, Air Show etc
*Actively listen to customers to assess and anticipate needs, quickly develop excellent customer rapport to enhance the experience
The Candidate:
* Must have previous, similar experience in a Customer Service setting.
* Must hold 5 GCSE's including English and Maths at grades A-C (5-9)