Customer Services Officer
| Posting date: | 29 May 2025 |
|---|---|
| Salary: | £13.26 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Sunderland, Tyne and Wear, SR1 3AA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Sunderland 5269386 |
Summary
What's involved with this role:
Job Title: Customer Services Officer
Ref: Sunderland 5269386
Pay rate: £13.26 per hour PAYE
The role:
A proactive and experienced Customer Services Officer is needed to handle phone calls on behalf of the Council on a wide range of services and to support the Customer Enabling Service in the delivery of a range of complex customer service functions and digital interface responsibilities.
You will receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
Key requirements:
Act as an advocate by collaborating with internal and external partners to exceed customer expectations and meet service standards
Provide clear information and guidance across multiple channels (face-to-face, phone, email, web chat, social media) to resolve enquiries at first contact
Collect customer insights through surveys, calls, and interviews to support service improvement and strategy delivery
Serve as the primary point of contact for the Council, effectively resolving or triaging enquiries and supporting events and campaigns
Escalate complex issues appropriately and ensure all interactions meet service standards while influencing positive customer outcomes
What the client is looking for:
Ability to listen and respond to customer needs and service requests
Excellent communication skills across phone, email, in-person, and digital channels
Ability to resolve inquiries on the first contact with efficient, organised follow-up
Ability to adapt swiftly to evolving communication technologies
Ability to follow policies to guarantee outstanding customer experiences
Ability to build and nurture positive customer relationships, managing tough situations with calm professionalism
Excellent customer service skills
Skilled in Microsoft Office for document creation, data management, and information upkeep
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
1
Job Ref: Sunderland 5269386
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.