Reservations Agent
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £25,500 per year |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | West London, London |
| Remote working: | On-site only |
| Company: | KBC Associates |
| Job type: | Permanent |
| Job reference: |
Summary
Reservations Agent
Temp to Perm
Monday to Friday
40 hours a week
4* Hotel
Must have reservations experience
What you will do: Reservations Agent
Your responsibilities will include but are not exclusive to:
Responding promptly to all phone, email, and online reservation inquiries.
Accurately inputting and updating guest reservations in the hotel’s reservation system.
Providing detailed information about room types, packages, rates, and amenities.
Upselling room categories and additional services to maximize revenue.
Coordinating special requests and communicate them effectively to relevant departments.
Maintaining knowledge of hotel operations, promotions, events, and local area offerings.
Ensuring all guest interactions are handled with grace, professionalism, and discretion.
Handle cancellations, modifications, and no-shows according to policy.
Assist with group bookings and collaborate with sales or events teams as needed.
Temp to Perm
Monday to Friday
40 hours a week
4* Hotel
Must have reservations experience
What you will do: Reservations Agent
Your responsibilities will include but are not exclusive to:
Responding promptly to all phone, email, and online reservation inquiries.
Accurately inputting and updating guest reservations in the hotel’s reservation system.
Providing detailed information about room types, packages, rates, and amenities.
Upselling room categories and additional services to maximize revenue.
Coordinating special requests and communicate them effectively to relevant departments.
Maintaining knowledge of hotel operations, promotions, events, and local area offerings.
Ensuring all guest interactions are handled with grace, professionalism, and discretion.
Handle cancellations, modifications, and no-shows according to policy.
Assist with group bookings and collaborate with sales or events teams as needed.