6699 - Strategic Bailiff Support and Manager Delivery Manager Warrant of Control Team - NW Region
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £34,140 to £37,105 per year |
| Hours: | Full time |
| Closing date: | 25 June 2025 |
| Location: | North West England, UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 6699 |
Summary
About us
Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging and rewarding career
This is a general job description covering the likely scope of work of the post holder.
Overview
As a HEO leader within HMCTS the jobholder must provide clear direction and focus and visibly champion the changes which will deliver greater efficiencies and improve customer service. HMCTS’ Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
The key purpose of the role is to:
Support the Heads of Civil and Family, Deputy Head of Civil and Family and Operations Managers by being responsible for and supporting key Warrant of Control Support Centre functions (including line management of Team Leader and Bailiff Managers) and Bailiff Management supported functions within the NW Region.
This is a strategic and supportive post to assist the Team Leader of NW Warrant of Control Support Centre and the NW Bailiff Managers with e.g. leading through reform, governance, business plans, deployment, performance, customer service, H.R guidance etc.
Key responsibilities
Deliver a consistent and customer focused service across the NW Region.
Ensure effective deployment of resources to meet operational needs (including governance)
Ensure the delivery of NW Regional performance management objectives
Ensure efficient running of the NW Warrant of Control Support Centre and support the Bailiff Managers/Bailiffs in NW Region.
Operations
Maintain effective working relationships with the judiciary, partner agencies, voluntary and user groups. Working with agencies to improve the level of service to users.
Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
Lead staff forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
Ensure that team targets are met and resources are managed to deliver highly effective performance
Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes
Ensure that governance, risk management registers and contingency plans are in place and updated monthly / annually. Report quarterly on Standard Operating Controls for all tasks in own area of business
Provide M.I. and reports to the Operations Manager(s), Heads of Department(s) and Deputy Head(s), as required.
Ensure compliance with HMCTS values, policies and procedures, including Equality & Diversity, Attendance, Performance Management, Discipline and Assurance requirements
Ensure local training and development needs are identified, assessed and addressed to continuously improve the capability of our people
Perform Responsible Officer duties. These may include the following –
Identifying and implementing solutions to local problems
Ensuring compliance with Health & Safety requirements
Ensuring risk assessments take place when required
Constructively managing complaints, ensuring corrective action is taken if required and lessons are learned
Apply Continuous Improvement principles, tools and techniques to all working practices to improve efficiency and deliver change
Delivering Results
Work with managers and staff to develop team plans which form part of the overall business plan for the region.
Set local priorities and objectives within the context of national, regional and local plans
Meet performance targets relevant to own area of responsibility
Analysis
Problem Solving and making operational / policy decisions by choosing between a variety of options, which may be complex and conflicting, utilising research and analysis to support options and recommendations.
Identify and implement solutions to local problems and escalating more complex problems to the Operations Manager
Communication
Maintain effective liaison with judiciary, partner agencies and user groups
Think beyond own area of responsibility, considering wider policy and organisational implication of issues
Develop local communication plans which meet the needs of the target audience
Communicating with the public, the judiciary, other court users and representatives of other agencies and organisations: in relation to core service delivery, specialist or project- based activities.
Communication will frequently be related to sensitive issues with long term implications for the ‘customer’ or recipient.
Representation
to represent the NW Region at internal or inter-departmental meetings at which strategic issues are decided (rather than purely operational).
Represent the NW Region at public, judicial, other court users, other agencies and organisations meetings.
Team Leadership
Provide operational leadership to managers and staff and role model engaging behaviours
Provide coaching to support and develop staff, guiding them through a period of significant change
Ensure you and your managers support the ongoing use of TIBs and SOPs and empower and develop staff to achieve the highest performance standards
Ensure all MoJ HR policies are correctly applied in your team
Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging and rewarding career
This is a general job description covering the likely scope of work of the post holder.
Overview
As a HEO leader within HMCTS the jobholder must provide clear direction and focus and visibly champion the changes which will deliver greater efficiencies and improve customer service. HMCTS’ Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
The key purpose of the role is to:
Support the Heads of Civil and Family, Deputy Head of Civil and Family and Operations Managers by being responsible for and supporting key Warrant of Control Support Centre functions (including line management of Team Leader and Bailiff Managers) and Bailiff Management supported functions within the NW Region.
This is a strategic and supportive post to assist the Team Leader of NW Warrant of Control Support Centre and the NW Bailiff Managers with e.g. leading through reform, governance, business plans, deployment, performance, customer service, H.R guidance etc.
Key responsibilities
Deliver a consistent and customer focused service across the NW Region.
Ensure effective deployment of resources to meet operational needs (including governance)
Ensure the delivery of NW Regional performance management objectives
Ensure efficient running of the NW Warrant of Control Support Centre and support the Bailiff Managers/Bailiffs in NW Region.
Operations
Maintain effective working relationships with the judiciary, partner agencies, voluntary and user groups. Working with agencies to improve the level of service to users.
Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
Lead staff forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
Ensure that team targets are met and resources are managed to deliver highly effective performance
Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes
Ensure that governance, risk management registers and contingency plans are in place and updated monthly / annually. Report quarterly on Standard Operating Controls for all tasks in own area of business
Provide M.I. and reports to the Operations Manager(s), Heads of Department(s) and Deputy Head(s), as required.
Ensure compliance with HMCTS values, policies and procedures, including Equality & Diversity, Attendance, Performance Management, Discipline and Assurance requirements
Ensure local training and development needs are identified, assessed and addressed to continuously improve the capability of our people
Perform Responsible Officer duties. These may include the following –
Identifying and implementing solutions to local problems
Ensuring compliance with Health & Safety requirements
Ensuring risk assessments take place when required
Constructively managing complaints, ensuring corrective action is taken if required and lessons are learned
Apply Continuous Improvement principles, tools and techniques to all working practices to improve efficiency and deliver change
Delivering Results
Work with managers and staff to develop team plans which form part of the overall business plan for the region.
Set local priorities and objectives within the context of national, regional and local plans
Meet performance targets relevant to own area of responsibility
Analysis
Problem Solving and making operational / policy decisions by choosing between a variety of options, which may be complex and conflicting, utilising research and analysis to support options and recommendations.
Identify and implement solutions to local problems and escalating more complex problems to the Operations Manager
Communication
Maintain effective liaison with judiciary, partner agencies and user groups
Think beyond own area of responsibility, considering wider policy and organisational implication of issues
Develop local communication plans which meet the needs of the target audience
Communicating with the public, the judiciary, other court users and representatives of other agencies and organisations: in relation to core service delivery, specialist or project- based activities.
Communication will frequently be related to sensitive issues with long term implications for the ‘customer’ or recipient.
Representation
to represent the NW Region at internal or inter-departmental meetings at which strategic issues are decided (rather than purely operational).
Represent the NW Region at public, judicial, other court users, other agencies and organisations meetings.
Team Leadership
Provide operational leadership to managers and staff and role model engaging behaviours
Provide coaching to support and develop staff, guiding them through a period of significant change
Ensure you and your managers support the ongoing use of TIBs and SOPs and empower and develop staff to achieve the highest performance standards
Ensure all MoJ HR policies are correctly applied in your team