Customer Service Admin Officer
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £16.79 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Wembley, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5270219 |
Summary
What's involved with this role:
Job Title: Customer Service Admin Officer
Ref: Brent 5270219
Pay rate: £16.79 per hour PAYE
You would be expected to work in the Wembley Office 3 days a week minimum.
The role:
We are seeking a proactive individual to join the Housing Benefit Information team, primarily handling incoming calls. The team provides a comprehensive telephone service, assisting customers with their queries and applications related to Housing Benefit, Council Tax Support, the Resident Support Fund, and Discretionary Housing Payments.
You will offer guidance on claim procedures, explain next steps, and escalate unresolved issues to the Housing Benefit back office to ensure all matters are addressed.
The role requires the ability to manage multiple systems and demonstrate empathy and strong listening skills.
What the client is looking for:
Provide customer-focused advice, information, transactions, and complaints handling across varied enquiry types
Deliver high-quality customer service in fast-paced, demanding environments, applying discretion and judgement
Resolve enquiries via phone, email, web chat, and social media efficiently
Manage complex enquiries, complaints, and high volumes of contact across multiple channels
Handle all customers politely and courteously, ensuring they feel supported and confident using excellent communication skills
Deal sympathetically with distressed, agitated, or irate customers
Listen actively and clearly explain legislation and procedures verbally and in writing
Understand diverse customer needs, offering proactive solutions for linguistic or disability requirements
Navigate IT systems efficiently to log, process, and resolve enquiries and transactions
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Brent 5270219
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.