Visitor Services Officer
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £26,123 per year |
| Additional salary information: | pro rata |
| Hours: | Part time |
| Closing date: | 06 July 2025 |
| Location: | LE65 2UP |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 410158/1 |
Summary
As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
Central England Forest District Team manages 30,000ha of the Nations Forests within a triangle formed by Preston, Grimsby and Milton Keynes. We manage a diverse range of forests from ancient oak-wood to new community forests, producing 150,000 tonnes of timber every year and providing homes for a wide range of wildlife. Over 8 million people live within 20 miles of our forests, giving rise to a diverse range of customers, neighbours and stakeholders. We manage seven visitor centres, attracting over 2.5 million visits per year, and 23,000 hectares of accessible woodlands.
As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
- give information and deal with enquiries from customers inclusively, positive and friendly
- regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
- take pride in managing litter, to create a safe and enjoyable environment
- help maintain clean and welcoming public areas for our visitors to enjoy
- be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
- work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
- follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient
- oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
- carrying out minor repairs
- helping with stock management
And any other tasks, reasonably requested by your line manager.
Proud member of the Disability Confident employer scheme