IT Support Officer
| Dyddiad hysbysebu: | 07 Mehefin 2025 |
|---|---|
| Cyflog: | £19.46 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Gorffennaf 2025 |
| Lleoliad: | London, SE6 4RU |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Brent 5269054 |
Crynodeb
What's involved with this role:
IT Support Officer
Brent 5269054
£19.46 per hour PAYE
You may be required to - provide cover and/Or work on projects outside normal working hours (08:00 to 18:00) or on occasion at weekends.
Key accountabilities:
Take ownership of and resolve calls in line with service level agreement(s).
Provide on-site support across all sites supported by the shared service.
Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
Work on technical projects implementing changes to the shared service infrastructure.
Accurately and clearly document fixes to technical issues and update the it knowledge base, enabling their colleagues to quickly resolve any future occurrences of similar issues using this documentation.
Document adequate information on call resolution to enable the further analysis of calls handled by the shared service but also to ensure the customer receives quality feedback in relation to their call.
Produce new or update existing documentation as appropriate for processes and procedures related to the performance of their duties and the delivery of ICT services by the shared service.
Key Criteria:
Proven experience working in a technically complex IT environment, supporting a broad range of systems and services.
Skilled in providing end-user support both face-to-face and remotely (via phone or other communication channels).
ITIL Foundation certification.
General understanding of network infrastructures, including TCP/IP and DHCP.
System Administration: Experience with Microsoft Active Directory, Exchange, and Office 365 for user management and support.
Experienced in troubleshooting printers, hardware issues, and iOS devices.
Strong diagnostic skills with the ability to resolve practical IT problems efficiently.
Capable of prioritising tasks and managing workloads effectively under pressure.
Excellent verbal and written communication skills; able to engage with stakeholders at all levels of the organisation.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Brent 5269054
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.