B2/HEO Junior User Researcher
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £31,726 per year |
| Additional salary information: | £31,726 - £34,341 (National) £34,903 - £37,980 (London - only available to existing employees of the Insolvency Service) Please note that negotiations for the Insolvency Service 2024 Pay Award are still ongoing. We will update this information in future a |
| Hours: | Full time |
| Closing date: | 22 June 2025 |
| Location: | Newcastle-upon-Tyne |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 408192/9 |
Summary
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
The Junior User Researcher will sit within the User Design Team. From there, they will assist our user research team with planning and carrying out user research activities for the agency’s various projects and business as usual improvements. They will work on multidisciplinary project teams with additional work streams outside projects also anticipated.
They will support our user researchers in planning, designing and carrying out research activities to help the agency get a deep understanding of the people that use our services.
Responsibilities:
As a junior user researcher at the Insolvency Service you will:
- Assist user researchers in planning, designing, and preparing a range of user research activities to support the design, development and continuous improvement of our services.
- Assist with the carrying out of user research activities including arranging research sessions, drafting discussion guides and assisting with research sessions.
- Assist with the analysis of research data to determine clear and actionable findings to create a rich picture of user behaviour.
- Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs. This will include presentations at show and tells, helping design and maintain research outputs and assisting in the creation of formal reports.
- Work closely with project managers, designers, developers and our senior user researchers to turn user research findings into stories and actions that lead to valuable product and service features.
- Provide user research support to operational teams within the Insolvency Service.
- Support the wider User Design team as needed to deliver time sensitive or high priority pieces of work.
Proud member of the Disability Confident employer scheme