IT Support Engineer
| Posting date: | 05 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | Knaresborough, North Yorkshire, Hg58LF |
| Remote working: | On-site only |
| Company: | Travail Employment Group |
| Job type: | Permanent |
| Job reference: | JO0000016318_1749136543 |
Summary
IT Support Engineer
Knaresborough
Excellent opportunity in 1st line IT Support that may suit a graduate or someone with previous experience.
A supportive working environment, additional training and qualifications are on offer as well as the opportunity to progress.
As the IT Support Engineer, you will:
- Provide 1st line support across desktops, laptops, printers, and basic networking
- Log, track and resolve IT support tickets using our ticketing system in a timely
- manner
- Assist with new user setups, including hardware, user access permissions, software
- installation and IT inductions
- Perform basic hardware installations, assembly, diagnostics and repairs
- Support network patching, backups, cabling and routine IT health checks
- Collaborate on internal IT documentation and inventory updates
- Shadow senior engineers on IT security operations, gaining exposure to
- cybersecurity needs and processes
- Interested in working toward an IT related qualification once established in the role
The person
- Some previous IT experience in a support, helpdesk or technician role
- Confident communication and trouble shooting skills
- Strong understanding of Windows 10/11, Google Office, Office 365, and basic
- networking
- Familiar with hardware builds, setups, and troubleshooting
- Excellent communication and problem-solving skills
- Enthusiastic about pursuing a career in IT and keen to develop further skills
Desirable
- Cyber security certifications (e.g. CompTIA Security+, Cisco CyberOps)
- Experience with Active Directory, asset management, or basic scripting
- Previous exposure to ISO 27001, ITIL or IT security policies
- Keen interest in issues related to a company's IT infrastructure - internet connection,
- routing, servers (Windows and LINUX) and IT Security
- Knowledge of remote troubleshooting, software deployment and installation
Benefits
- Pension, paid holidays, benefits and additional training resources
Call Yasemin at Travail on 01423 530138
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.