Apprentice Business Administrator- 14796
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £264.25 per week |
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | DL7 8PY |
| Remote working: | On-site only |
| Company: | North Lancs Training Group Ltd |
| Job type: | Apprenticeship |
| Job reference: | 14796 |
Summary
Care Legacy in Northallerton are recruiting for an Apprentice Business Administrator. The successful candidate will work towards completing a Level 3 Business Administrator apprenticeship over the duration of 18 months.
Description:
• Utilize multiple IT packages (e.g., MS Office) to write letters/emails, create proposals, perform financial processes, and analyze data.
• Select and implement appropriate IT solutions for business needs.
• Update and manage databases, record information, and produce data analysis.
• Ensure accurate coding and data entry into the organization's systems.
• Monitoring where each customer is, working out logistics in terms of time to travel from each job and booking in jobs.
• Record and Document Production:
• Produce and maintain accurate records/documents: emails, letters, files, payments, reports, and proposals.
• Recommend improvements and present solutions to management.
• Draft correspondence, write reports, and review others' work.
• Handle confidential information in compliance with organizational procedures.
• Coach others on completing tasks accurately and efficiently.
• Customer Service and Reception:
• Answer office phones, providing confident and courteous service.
• Understand and manage the customer journey from start to finish.
• Handle inquiries, resolve issues, and ensure a positive customer experience.
• Liaise with vulnerable customers, ensuring their needs are met with care and sensitivity.
• Dealing with any problems customers may have and working towards customer satisfaction and resolution.
• Filing and Data Management:
• Manage client files, ensuring they are up-to-date and accurately filed.
• Monitor systems to track the location and activities of carers.
• Analyse and review client data to support service delivery.
• Stakeholder Engagement:
• Interact with various stakeholders, including hospital discharge teams, directors, and other partners.
• Maintain positive relationships with all stakeholders to ensure smooth operations.
• Attend weekly meetings and take minutes of meetings.
• Communication and Interpersonal Skills:
• Communicate effectively through various channels, including face-to-face, telephone, email, and digital platforms.
• Demonstrate confidence and authority in communications, representing the organization professionally.
• Apply social media solutions appropriately to engage with customers and stakeholders.
• Build and maintain positive relationships within the team and across the organization.
• Influence and challenge appropriately, serving as a role model for peers.
• Quality and Process Improvement:
• Complete tasks to a high standard and continuously seek to improve work quality.
• Review and suggest improvements to organizational processes.
• Share best practices across the organization and coach others on task performance.
• Resolve complex complaints and act as a key point of contact for issue resolution.
• Planning and Organisation:
• Organize meetings, events, and logistical arrangements, including travel and accommodation.
• Monitor and manage resources such as office supplies and equipment.
• Project Management:
• Lead and execute projects as required, ensuring successful delivery.
• Professional Development:
• Participate in CPD (Continuing Professional Development) training to enhance skills and knowledge.
• Stay updated on industry trends, regulations, and best practices.
• Organizational Understanding:
• Understand the organization's purpose, values, and vision, and how external factors affect the business.
• Recognize the value of individual skills within the team and how they contribute to the organization’s success.
• Compliance and Regulations:
• Understand and adhere to relevant laws/regulations, including data protection, health & safety, and compliance.
• Support the organization in applying these regulations consistently.
• Business Processes:
• Understand and review the organization's processes, including payments, customer data processing, and billing.
• Suggest improvements to enhance efficiency and effectiveness.
• Administer invoices and purchase orders, ensuring accurate processing.
• Professionalism:
• Exhibit professionalism in all interactions, including presentation, punctuality, and respect for diversity.
• Adhere to the organization's code of conduct, including professional use of social media.
• Serve as a role model, contributing positively to team culture and challenging inappropriate behaviours.
• Adaptability and Responsibility:
• Adapt to changing priorities and organizational needs.
• Take responsibility for team performance and project quality, showing initiative in problem-solving.
• Actively seek opportunities to develop personal and team skills.
Requirements:
• Punctual
• Reliable
• Keen and willing to learn
Hours:
Monday - Friday 09:00-17:00 (1 hour lunch) 35 hours per week
Description:
• Utilize multiple IT packages (e.g., MS Office) to write letters/emails, create proposals, perform financial processes, and analyze data.
• Select and implement appropriate IT solutions for business needs.
• Update and manage databases, record information, and produce data analysis.
• Ensure accurate coding and data entry into the organization's systems.
• Monitoring where each customer is, working out logistics in terms of time to travel from each job and booking in jobs.
• Record and Document Production:
• Produce and maintain accurate records/documents: emails, letters, files, payments, reports, and proposals.
• Recommend improvements and present solutions to management.
• Draft correspondence, write reports, and review others' work.
• Handle confidential information in compliance with organizational procedures.
• Coach others on completing tasks accurately and efficiently.
• Customer Service and Reception:
• Answer office phones, providing confident and courteous service.
• Understand and manage the customer journey from start to finish.
• Handle inquiries, resolve issues, and ensure a positive customer experience.
• Liaise with vulnerable customers, ensuring their needs are met with care and sensitivity.
• Dealing with any problems customers may have and working towards customer satisfaction and resolution.
• Filing and Data Management:
• Manage client files, ensuring they are up-to-date and accurately filed.
• Monitor systems to track the location and activities of carers.
• Analyse and review client data to support service delivery.
• Stakeholder Engagement:
• Interact with various stakeholders, including hospital discharge teams, directors, and other partners.
• Maintain positive relationships with all stakeholders to ensure smooth operations.
• Attend weekly meetings and take minutes of meetings.
• Communication and Interpersonal Skills:
• Communicate effectively through various channels, including face-to-face, telephone, email, and digital platforms.
• Demonstrate confidence and authority in communications, representing the organization professionally.
• Apply social media solutions appropriately to engage with customers and stakeholders.
• Build and maintain positive relationships within the team and across the organization.
• Influence and challenge appropriately, serving as a role model for peers.
• Quality and Process Improvement:
• Complete tasks to a high standard and continuously seek to improve work quality.
• Review and suggest improvements to organizational processes.
• Share best practices across the organization and coach others on task performance.
• Resolve complex complaints and act as a key point of contact for issue resolution.
• Planning and Organisation:
• Organize meetings, events, and logistical arrangements, including travel and accommodation.
• Monitor and manage resources such as office supplies and equipment.
• Project Management:
• Lead and execute projects as required, ensuring successful delivery.
• Professional Development:
• Participate in CPD (Continuing Professional Development) training to enhance skills and knowledge.
• Stay updated on industry trends, regulations, and best practices.
• Organizational Understanding:
• Understand the organization's purpose, values, and vision, and how external factors affect the business.
• Recognize the value of individual skills within the team and how they contribute to the organization’s success.
• Compliance and Regulations:
• Understand and adhere to relevant laws/regulations, including data protection, health & safety, and compliance.
• Support the organization in applying these regulations consistently.
• Business Processes:
• Understand and review the organization's processes, including payments, customer data processing, and billing.
• Suggest improvements to enhance efficiency and effectiveness.
• Administer invoices and purchase orders, ensuring accurate processing.
• Professionalism:
• Exhibit professionalism in all interactions, including presentation, punctuality, and respect for diversity.
• Adhere to the organization's code of conduct, including professional use of social media.
• Serve as a role model, contributing positively to team culture and challenging inappropriate behaviours.
• Adaptability and Responsibility:
• Adapt to changing priorities and organizational needs.
• Take responsibility for team performance and project quality, showing initiative in problem-solving.
• Actively seek opportunities to develop personal and team skills.
Requirements:
• Punctual
• Reliable
• Keen and willing to learn
Hours:
Monday - Friday 09:00-17:00 (1 hour lunch) 35 hours per week
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.