Deputy Service Manager
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | £30,000 per year |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | W13 9YT |
| Remote working: | On-site only |
| Company: | Social Interest Group |
| Job type: | Permanent |
| Job reference: | 278339JCP |
Summary
Job Title: Deputy Service Manager
Location: West Ealing
Salary: £30,000
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota working 09:00 - 17:00, you may also be required to work weekends, evenings, and bank holidays. You will also take part in our out of hours on call rota for managers.
About the role
This is a great opportunity for a Deputy Service Manager to join our team based in Ealing. You will support the Service Manager in leading a service which provides a recovery focused service to adults with long term mental health challenges. You will support the team to deliver person centred support to improve the lives of our residents, for them to gain greater independence to move onto lower support accommodation. You will do this through providing direct leadership and line management to the team so they feel empowered to perform within their roles.
You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support. Some of what the role includes:
Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
Support the Service Manager in leading the day to day operational delivery of the service
Risk Management ownership, ensuring processes and policies are followed
Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
Financial Management, including petty cash and budget management
Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around mental health and can support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
You will have some knowledge and background in mental health, understanding the different complexities which can arise, and able to support others to support the residents to achieve their goals. You will be adaptable and flexible in your approach, and respect equity, diversity, and inclusion, able to create a compassionate, supportive and empowering environment within the service and in communication with others externally and throughout the organisation.
Direct experience working in a Health and Social care environment or similar, ideally within mental health
Understanding of the needs that people who suffer with their mental health have
Ability to lead a team to achieve service KPI's
Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
Ability to promote the service externally to enhance reputation in the area and with partner organisations
IT proficiency, with the ability to navigate and learn new case management systems and other types of software
Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
Passion for what we do as an organisation and alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
Budget Management Experience and/or willingness to learn financial management
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
Eligibility to register with Blue Light Discount Card
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
Be part of an organisation which believes good care and support improves lives.
Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
Location: West Ealing
Salary: £30,000
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota working 09:00 - 17:00, you may also be required to work weekends, evenings, and bank holidays. You will also take part in our out of hours on call rota for managers.
About the role
This is a great opportunity for a Deputy Service Manager to join our team based in Ealing. You will support the Service Manager in leading a service which provides a recovery focused service to adults with long term mental health challenges. You will support the team to deliver person centred support to improve the lives of our residents, for them to gain greater independence to move onto lower support accommodation. You will do this through providing direct leadership and line management to the team so they feel empowered to perform within their roles.
You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support. Some of what the role includes:
Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
Support the Service Manager in leading the day to day operational delivery of the service
Risk Management ownership, ensuring processes and policies are followed
Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
Financial Management, including petty cash and budget management
Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around mental health and can support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
You will have some knowledge and background in mental health, understanding the different complexities which can arise, and able to support others to support the residents to achieve their goals. You will be adaptable and flexible in your approach, and respect equity, diversity, and inclusion, able to create a compassionate, supportive and empowering environment within the service and in communication with others externally and throughout the organisation.
Direct experience working in a Health and Social care environment or similar, ideally within mental health
Understanding of the needs that people who suffer with their mental health have
Ability to lead a team to achieve service KPI's
Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
Ability to promote the service externally to enhance reputation in the area and with partner organisations
IT proficiency, with the ability to navigate and learn new case management systems and other types of software
Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
Passion for what we do as an organisation and alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
Budget Management Experience and/or willingness to learn financial management
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
Eligibility to register with Blue Light Discount Card
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
Be part of an organisation which believes good care and support improves lives.
Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.