IT support Analyst
| Posting date: | 19 May 2025 |
|---|---|
| Salary: | £38,000 to £44,000 per year |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | London, UK |
| Remote working: | Fully remote |
| Company: | aspire information technologies ltd |
| Job type: | Permanent |
| Job reference: | ASPJOB0525-SA01 |
Summary
Job Description
The IT Support Analyst is responsible for providing technical assistance and support to users within the organisation. They respond to inquiries, diagnose and troubleshoot technical issues, and escalate complex problems to appropriate teams or specialists. The IT Support Analyst plays a crucial role in ensuring the smooth operation of IT systems and infrastructure.
Role and responsibilities
provides technical support to IT users
advises users on how to resolve hardware and software problems
instals and upgrades hardware, cables, operating systems and/or appropriate software
facilitates user access to systems
refers more complex or intractable problems to appropriate IT professionals
researches possible solutions in user guides, technical manuals and other documents
maintains a log of work in progress, calls received, actions taken and problems detected
reports on commonly occurring queries to detect underlying problems
Qualification: Bachelor’s Degree
No of hours per week: 37.50 (Fixed working hours)
The IT Support Analyst is responsible for providing technical assistance and support to users within the organisation. They respond to inquiries, diagnose and troubleshoot technical issues, and escalate complex problems to appropriate teams or specialists. The IT Support Analyst plays a crucial role in ensuring the smooth operation of IT systems and infrastructure.
Role and responsibilities
provides technical support to IT users
advises users on how to resolve hardware and software problems
instals and upgrades hardware, cables, operating systems and/or appropriate software
facilitates user access to systems
refers more complex or intractable problems to appropriate IT professionals
researches possible solutions in user guides, technical manuals and other documents
maintains a log of work in progress, calls received, actions taken and problems detected
reports on commonly occurring queries to detect underlying problems
Qualification: Bachelor’s Degree
No of hours per week: 37.50 (Fixed working hours)