Customer Service Supervisor
| Posting date: | 15 May 2025 |
|---|---|
| Salary: | £35,750.00 per year |
| Additional salary information: | Pension Contribution |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | B1 2SS |
| Remote working: | On-site only |
| Company: | First Klass Shipping Specialist |
| Job type: | Permanent |
| Job reference: |
Summary
First Klass Shipping Specialist Ltd, a fast-growing UK-Ghana shipping company, is seeking a Customer Service Supervisor to lead and enhance its service delivery. The role involves managing day-to-day operations, resolving escalated complaints, training and supervising staff, and ensuring top-tier service across both UK and Ghana branches. Key responsibilities include implementing customer feedback systems, maintaining service records, collaborating with logistics and finance teams, ensuring compliance with export and data standards, and reporting on service performance. Candidates should have at least 3 years of supervisory experience in customer service, strong leadership skills, and familiarity with the Ghanaian customer expectations. A degree or equivalent in Business, Customer Service, or Logistics is required.