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IT Senior Service Desk Analyst
| Posting date: | 03 May 2025 |
|---|---|
| Salary: | £45,082.00 per year |
| Additional salary information: | 45082 - 45082 |
| Hours: | Full time |
| Closing date: | 29 May 2025 |
| Location: | Agile - London Head Office/Home, SE5 8FJ |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | MAY20257741 |
Summary
Working hours: Minimum of 35 hours per week - working a minimum of 40% across each month in the Territorial Headquarters, London Interview Date: To be confirmedThe IT department are seeking a talented IT Senior Service Desk Analyst who enjoys the challenge of working in a dynamic environment. This is a new and exciting role reporting to the IT Service Desk Manager.The IT Service Desk are the central and first point of contact for our colleagues and IT suppliers, within The Salvation Army in the United Kingdom and Republic of Ireland (UKI) Territory. In addition the IT Service Desk;Provides 24x7x365 services, using a mixture of internal team and an outsourced contract, providing out of hours cover.Supports approximately 7000 users across 900 locations and receive an average of 200 requests per day.As the IT Senior Service Desk Analyst you will be responsible for providing 2<sup>nd</sup> level technical escalation support that focuses on challenges that could not be solved by the analysts. It’s a technical hands-on role within a small team, supporting Thin Clients, Laptops, Chromebooks, mobiles, and Macs, utilised throughout The Salvation Army in the UK & Ireland (UKI) Territory. This includes the desktop operating systems and security.The role is responsible for continual service improvement such as the ongoing development of process, procedures and system automation.To be successful in this role you will be educated to degree level and/or with equivalent relevant practical experience and a minimum of ITIL 4 foundation (and can demonstrate continued ITIL learning path) and/or have a Service Desk Institute certification.The Salvation Army is both a Church and a Charity, putting our faith into action by offering practical help for people without discrimination, standing up for those who are vulnerable and fighting against injustice.If you would like to know more or discuss this role further why don’t you get in touch at Recruitment@Salvationarmy.org.ukIn order to complete your application please download and read the job profile and any other attachments.In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.Appointment subject to satisfactory references and proof of right to work in the UKFor details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.We reserve the right to close this advert earlier if we feel that we have received sufficient applications.Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.