Defence Digital - Service Desk Analyst
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £26,770 per year |
| Additional salary information: | A pension contribution of 28.97% based on the listed salary |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Whitehall, London SW1A 2BE |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 407180 |
Summary
High Grade Messaging (HGM) forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas.
As a Service Desk Analyst, you’ll be within the team responsible for undertaking 24/7 management of a Message Handling System (MHS).
You’ll be part of a 16 person, 24/7, shift-working team, supporting the delivery of High-Grade Messaging (HGM) across defence, advising of delays/issues in relation to the reception and delivery of formal signal messages, and maintaining controlled access to the Commcen.
High Grade Messaging is being replaced by Military Messaging, with service transition work already underway.
Responsibilities
Processing formal signal messages for input into our IT MHS, taking ownership of signals from originators via approved IT media and ensuring they conform to procedural rules. Be responsible for ensuring the timely distribution of signal messages, precedence priority and above, including during silent hours.
Recording and determining the transmission path and forward for preparation; monitoring and vetting out-of-hours signal traffic and callout where necessary, monitoring and reporting message irregularities and equipment faults appropriately.
Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, whilst maintaining the protected document register.
Preparing the special handling signals or material for onward delivery, by means of suitably cleared IT MHS, initiating service action as required.
Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications publications.
Ensure the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller, as required.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
As a Service Desk Analyst, you’ll be within the team responsible for undertaking 24/7 management of a Message Handling System (MHS).
You’ll be part of a 16 person, 24/7, shift-working team, supporting the delivery of High-Grade Messaging (HGM) across defence, advising of delays/issues in relation to the reception and delivery of formal signal messages, and maintaining controlled access to the Commcen.
High Grade Messaging is being replaced by Military Messaging, with service transition work already underway.
Responsibilities
Processing formal signal messages for input into our IT MHS, taking ownership of signals from originators via approved IT media and ensuring they conform to procedural rules. Be responsible for ensuring the timely distribution of signal messages, precedence priority and above, including during silent hours.
Recording and determining the transmission path and forward for preparation; monitoring and vetting out-of-hours signal traffic and callout where necessary, monitoring and reporting message irregularities and equipment faults appropriately.
Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, whilst maintaining the protected document register.
Preparing the special handling signals or material for onward delivery, by means of suitably cleared IT MHS, initiating service action as required.
Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications publications.
Ensure the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller, as required.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.