Box Office Manager
| Posting date: | 25 April 2025 |
|---|---|
| Salary: | £33,967.00 per year |
| Additional salary information: | 39 hours per week, including regular evening/weekend work in accordance with business needs. 20 days holiday pro-rata; rising to 25 days with length of service; plus, public holidays. Period of Notice: 3 months, after 6 month probation period. |
| Hours: | Full time |
| Closing date: | 14 May 2025 |
| Location: | RM11 1QT |
| Remote working: | On-site only |
| Company: | Queen's Theatre Hornchurch |
| Job type: | Permanent |
| Job reference: | BOMgr |
Summary
Queen’s Theatre Hornchurch (QTH) is the producing theatre serving Outer East London & South Essex, with a catchment area of 1 million+ people.
As a community hub, over 220,000 people enjoy the programme each year, including the best in home grown theatre, visiting live entertainment and inspiring community projects.
Purpose of the Role
The Box Office Manager will lead the Box Office team, ensuring a seamless and efficient ticketing operation that maximises sales and enhances audience experience.
The role plays a key part in driving revenue through proactive sales strategies, audience insights, and upselling opportunities. The Box Office Manager will take operational ownership of Spektrix, ensuring data integrity, reporting on booking trends, and supporting marketing initiatives to grow audiences and increase engagement.
They will work closely with the Marketing and Audiences team to implement pricing strategies, promotions, and customer retention initiatives, while ensuring the theatre’s commitment to accessibility and inclusivity is embedded in ticketing operations.
Primary Objectives
Ensure the smooth and efficient running of the Box Office through effective line-management of the Deputy Box Office Manager and Box Office Assistants.
Provide excellent customer care at all times.
Work with the Director of Audiences and Development to create a ticketing strategy and income forecasting, ensuring revenue opportunities are maximised.
Work closely with the Marketing Manager to inform the development of effective ticket sales and fundraising campaigns, including the management of Queen’s Angels and Theatre Club memberships.
Use data analytics to identify trends, inform marketing strategies, and optimise audience engagement.
Oversee the effective use of the Box Office CRM system (Spektrix), ensuring best practices in customer segmentation, reporting, and GDPR compliance.
Be the lead Spektrix super user, managing event and performance setups, troubleshooting system issues, and maintaining strong vendor relationships.
Develop and implement staff training programs to ensure the Box Office team is proficient in customer service, ticketing systems, and venue policies.
Please read full Job Description at www.queens-theatre.co.uk/about-us/qrecruit/
As a community hub, over 220,000 people enjoy the programme each year, including the best in home grown theatre, visiting live entertainment and inspiring community projects.
Purpose of the Role
The Box Office Manager will lead the Box Office team, ensuring a seamless and efficient ticketing operation that maximises sales and enhances audience experience.
The role plays a key part in driving revenue through proactive sales strategies, audience insights, and upselling opportunities. The Box Office Manager will take operational ownership of Spektrix, ensuring data integrity, reporting on booking trends, and supporting marketing initiatives to grow audiences and increase engagement.
They will work closely with the Marketing and Audiences team to implement pricing strategies, promotions, and customer retention initiatives, while ensuring the theatre’s commitment to accessibility and inclusivity is embedded in ticketing operations.
Primary Objectives
Ensure the smooth and efficient running of the Box Office through effective line-management of the Deputy Box Office Manager and Box Office Assistants.
Provide excellent customer care at all times.
Work with the Director of Audiences and Development to create a ticketing strategy and income forecasting, ensuring revenue opportunities are maximised.
Work closely with the Marketing Manager to inform the development of effective ticket sales and fundraising campaigns, including the management of Queen’s Angels and Theatre Club memberships.
Use data analytics to identify trends, inform marketing strategies, and optimise audience engagement.
Oversee the effective use of the Box Office CRM system (Spektrix), ensuring best practices in customer segmentation, reporting, and GDPR compliance.
Be the lead Spektrix super user, managing event and performance setups, troubleshooting system issues, and maintaining strong vendor relationships.
Develop and implement staff training programs to ensure the Box Office team is proficient in customer service, ticketing systems, and venue policies.
Please read full Job Description at www.queens-theatre.co.uk/about-us/qrecruit/
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