ICT Service Desk Analyst
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | £19,000 to £22,000 per year |
| Hours: | Full time |
| Closing date: | 23 May 2025 |
| Location: | PR4 4TH |
| Remote working: | On-site only |
| Company: | Tech IP Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Overview
We are seeking a dedicated and knowledgeable Service Desk Analyst to join our dynamic team. This role is essential in providing exceptional technical assistance to our customers . The ideal candidate will possess good communication skills and be eager to learn a wide range of skills.
Duties
• Provide great customer service managing calls and emails in relation to the technology solutions we deliver such as Internet, Voice, Mobile and IT services
• Assist in provisioning these solutions
• Utilise effective phone and email etiquette to ensure positive customer interactions
• Analyse customer needs and provide appropriate solutions or recommendations
• Communicate effectively with customers to ensure their satisfaction and understanding
Requirements:
• Good communication skills, both verbal and written
• Ability to analyse customer needs and provide appropriate solutions
• Proficient computer skills in Microsoft Office
• Ability to work in a professional office environment
• Strong problem-solving skills and ability to handle service cases effectively
We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual, we would love to hear from you.
We are seeking a dedicated and knowledgeable Service Desk Analyst to join our dynamic team. This role is essential in providing exceptional technical assistance to our customers . The ideal candidate will possess good communication skills and be eager to learn a wide range of skills.
Duties
• Provide great customer service managing calls and emails in relation to the technology solutions we deliver such as Internet, Voice, Mobile and IT services
• Assist in provisioning these solutions
• Utilise effective phone and email etiquette to ensure positive customer interactions
• Analyse customer needs and provide appropriate solutions or recommendations
• Communicate effectively with customers to ensure their satisfaction and understanding
Requirements:
• Good communication skills, both verbal and written
• Ability to analyse customer needs and provide appropriate solutions
• Proficient computer skills in Microsoft Office
• Ability to work in a professional office environment
• Strong problem-solving skills and ability to handle service cases effectively
We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual, we would love to hear from you.