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Application Support Analyst
| Posting date: | 25 March 2025 |
|---|---|
| Salary: | £45,932 per year |
| Hours: | Full time |
| Closing date: | 08 April 2025 |
| Location: | Teddington, South West London |
| Remote working: | On-site only |
| Company: | Richmond Housing Partnership (RHP) |
| Job type: | Temporary |
| Job reference: |
Summary
Connect with what you’ll do
In the role you’ll:
Provide 2nd and 3rd line support for RHP’s core business applications, including our housing management system (Areon QLx), asset management system (Asprey), and other critical platforms (Microsoft Dynamics, SUN Finance).
Investigate and resolve application-related issues, ensuring minimal disruption to business operations.
Monitor system performance, identify potential issues, and proactively implement solutions.
Maintain and update technical documentation, user guides, and FAQs.
Work closely with the IT Service Desk to diagnose and resolve application issues in line with SLAs.
Support application upgrades, patches, and configuration changes, following IT change management processes.
Assist in managing integrations between business applications, ensuring seamless data flow across systems.
Provide training and guidance to end-users on application functionality and best practices.
Contribute to system enhancements and process automation initiatives.
Work with third-party vendors to manage system support, updates, and issue resolution.
Support the wider Technology Team with projects that enhance digital capabilities at RHP.
Connect with how you’ll do it
We’re looking for someone with experience of:
Experience in an application support role, providing 2nd/3rd line support for business applications.
Strong troubleshooting skills with a logical and analytical approach to problem-solving.
Experience with housing management systems (Areon QLx preferred) or other property/asset management applications.
Knowledge of SQL for data queries, troubleshooting, and reporting.
Understanding of ITIL processes, including incident, problem, and change management.
Ability to work effectively with technical and non-technical stakeholders.
Experience working with third-party suppliers to manage application support and development.
It’d blow us away if you had:
Experience with integration platforms (e.g., Azure Integration Services, APIs).
Familiarity with Microsoft Power Platform (Power Apps, Power Automate, and Dynamics).
Experience supporting customer portals and self-service applications.
Knowledge of cloud-based applications and SaaS platforms.
The key behaviours we expect in the role include:
Being the best version of yourself in every situation and showing resilience, even when it’s tough.
Taking ownership and being tenacious to explore solutions, find answers and make things happen.
Showing great judgement when faced with ambiguous, complex, or conflicting information.
Role modelling RHP’s values and behaviours, including acting with honesty and integrity.
Working collaboratively with a range of colleagues, seeking out subject matter experts to validate findings.
Taking pride in being organised with excellent attention to detail, prioritising tasks to meet deadlines.
Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
Holding your hands up if you make a mistake and quickly re-focusing to put things right.
Building trust by doing what you say you will.
Demonstrating inclusive behaviours, respecting and embracing differences, and listening to other people’s unique perspectives.
Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
In the role you’ll:
Provide 2nd and 3rd line support for RHP’s core business applications, including our housing management system (Areon QLx), asset management system (Asprey), and other critical platforms (Microsoft Dynamics, SUN Finance).
Investigate and resolve application-related issues, ensuring minimal disruption to business operations.
Monitor system performance, identify potential issues, and proactively implement solutions.
Maintain and update technical documentation, user guides, and FAQs.
Work closely with the IT Service Desk to diagnose and resolve application issues in line with SLAs.
Support application upgrades, patches, and configuration changes, following IT change management processes.
Assist in managing integrations between business applications, ensuring seamless data flow across systems.
Provide training and guidance to end-users on application functionality and best practices.
Contribute to system enhancements and process automation initiatives.
Work with third-party vendors to manage system support, updates, and issue resolution.
Support the wider Technology Team with projects that enhance digital capabilities at RHP.
Connect with how you’ll do it
We’re looking for someone with experience of:
Experience in an application support role, providing 2nd/3rd line support for business applications.
Strong troubleshooting skills with a logical and analytical approach to problem-solving.
Experience with housing management systems (Areon QLx preferred) or other property/asset management applications.
Knowledge of SQL for data queries, troubleshooting, and reporting.
Understanding of ITIL processes, including incident, problem, and change management.
Ability to work effectively with technical and non-technical stakeholders.
Experience working with third-party suppliers to manage application support and development.
It’d blow us away if you had:
Experience with integration platforms (e.g., Azure Integration Services, APIs).
Familiarity with Microsoft Power Platform (Power Apps, Power Automate, and Dynamics).
Experience supporting customer portals and self-service applications.
Knowledge of cloud-based applications and SaaS platforms.
The key behaviours we expect in the role include:
Being the best version of yourself in every situation and showing resilience, even when it’s tough.
Taking ownership and being tenacious to explore solutions, find answers and make things happen.
Showing great judgement when faced with ambiguous, complex, or conflicting information.
Role modelling RHP’s values and behaviours, including acting with honesty and integrity.
Working collaboratively with a range of colleagues, seeking out subject matter experts to validate findings.
Taking pride in being organised with excellent attention to detail, prioritising tasks to meet deadlines.
Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
Holding your hands up if you make a mistake and quickly re-focusing to put things right.
Building trust by doing what you say you will.
Demonstrating inclusive behaviours, respecting and embracing differences, and listening to other people’s unique perspectives.
Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.