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Resident Liaison Officer (12 Month FTC)
| Posting date: | 24 March 2025 |
|---|---|
| Salary: | £38,000 per year |
| Hours: | Full time |
| Closing date: | 13 April 2025 |
| Location: | NW1 1BS |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Origin Housing |
| Job type: | Contract |
| Job reference: | Resident Liaison Officer (12 Month FTC) |
Summary
Resident Liaison Officer (RLO) – £38,000 – 12 Month Fixed Term Contract
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Resident Liaison Officer (RLO)
We’re looking for a committed and motivated individual to work with and support the damp and mould manager in delivering a high-quality customer service to both internal and external stakeholders. You will be proactive and highly organised to help deliver property damp and mould services in a way that is customer focused and achieves value for money. This is a great opportunity for applicants to take ownership of specific projects which support the wider organisation
What you’ll do
You will
• Maintain and develop residents related activities including close working relationships with all external stakeholders
• Assist in delivering excellent customer service
• Ensure that all supporting documentation is completed accurately and in good time.
• To promote and deliver a high standard of customer care for all residents
• Be responsible for auditing and collating accurate data, producing high-quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance
What you’ll need
We’re looking for someone who has:
Can demonstrate experience of managing the delivery of contractor services in residential properties.
Is experienced in setting up and maintaining successful partnerships with third parties.
Has experience and skills in managing customer and client/stakeholder relationships to ensure a high level of customer care and satisfaction.
Can demonstrate a track record in delivering high performance and outcomes.
Our Values
Our core values are at the heart of how we work
Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
Competitive salary of £38,000
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions up to 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Resident Liaison Officer outlined above.
Closing date for applications: 13 April 2025
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
#LI-REMOTE
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Resident Liaison Officer (RLO)
We’re looking for a committed and motivated individual to work with and support the damp and mould manager in delivering a high-quality customer service to both internal and external stakeholders. You will be proactive and highly organised to help deliver property damp and mould services in a way that is customer focused and achieves value for money. This is a great opportunity for applicants to take ownership of specific projects which support the wider organisation
What you’ll do
You will
• Maintain and develop residents related activities including close working relationships with all external stakeholders
• Assist in delivering excellent customer service
• Ensure that all supporting documentation is completed accurately and in good time.
• To promote and deliver a high standard of customer care for all residents
• Be responsible for auditing and collating accurate data, producing high-quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance
What you’ll need
We’re looking for someone who has:
Can demonstrate experience of managing the delivery of contractor services in residential properties.
Is experienced in setting up and maintaining successful partnerships with third parties.
Has experience and skills in managing customer and client/stakeholder relationships to ensure a high level of customer care and satisfaction.
Can demonstrate a track record in delivering high performance and outcomes.
Our Values
Our core values are at the heart of how we work
Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
Competitive salary of £38,000
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions up to 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Resident Liaison Officer outlined above.
Closing date for applications: 13 April 2025
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
#LI-REMOTE
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.