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PCN Appeals Officer

Crynodeb

PCN Appeals Officer needed in North London Paying £19.46 per hr ref 5264185

Full time hours on a temporary basis

Key Responsibilities:

Appeals Management: Assess and respond to representations, appeals, and other statutory correspondence contesting parking and traffic-related PCNs.
Legislation Compliance: Ensure all appeals are handled within the time limits specified by relevant traffic and parking legislation.
Decision Making: Decide whether appeals should be accepted or rejected, and send out appropriate decision letters.
Preparation for Appeals: Prepare appeal papers for submission to the Environment and Traffic Appeals service and represent the organisation at Appeal Court Hearings when necessary.
Debt Recovery: Administer the Debt Recovery process, including managing witness statements, bailiffs, and County Court hearings.
Customer Service: Respond to enquiries, service requests, and complaints from the public, councillors, statutory bodies, and other departments in a professional manner.
Performance Management: Develop and monitor effective performance management and quality assurance processes to ensure high standards and continuous improvement.
Employer Engagement: Work with employers and other organisations to understand their emerging skills and workforce requirements.
Service Enhancement: Continuously improve services based on customer and market insights.
Networking: Maintain links with regional and national colleagues to stay updated on new developments.
Professional Development: Provide professional leadership and support to all staff and partners.

Qualifications:

Knowledge of parking legislation and experience in processing representations.
Relevant qualification in Notice Processing (e.g., WAMITAB Level 3 or City & Guilds Level 3).
Strong IT skills, including proficiency in Microsoft Office or equivalent.
Excellent communication and customer service skills.
High standard of numeracy, literacy, and grammatical accuracy.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared