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Customer Donation Liaison Officer
| Posting date: | 14 March 2025 |
|---|---|
| Salary: | £23,130 per year |
| Hours: | Full time |
| Closing date: | 30 March 2025 |
| Location: | BR5 2RA |
| Remote working: | On-site only |
| Company: | St Christopher's Hospice |
| Job type: | Permanent |
| Job reference: | 272133JCP |
Summary
Do you have a passion for delivering exceptional customer service via phone or email, booking in stock collections from our donors, and want to be an important part of a growing furniture retail operation?
If this sounds like you, come and join the trading team at St Christopher’s where you will be working in one of high street locations across South East London in an office environment.
Job Title: Customer Donation Liaison Officer
Salary: £23,130 per annum
Employment Terms: Permanent, 36 hours per week, Monday – Friday
Location: Primarily based in Hayes with a potential to travel across other shop locations.
You will be handling phone calls and emails as the first point of contact on our furniture and electrical donation line. You’ll be an expert on our logistics service and booking in collections to pick up items from our donor’s homes.
You’ll develop an excellent understanding of furniture stock valuation and quality control and ensure that appropriate items are collected for our retail stores. You’ll use great customer service and administrative skills to run a smooth operation.
You’ll report into a Logistics Lead and work closely with them and our drivers and you’ll gather and respond to feedback on our service. You’ll be able to support in our stores or assist the Logistics Lead in other administrative duties where needed.
Who are we Looking For?
You’ll have good experience delivering exceptional customer service over the phone and via email
You’ll have experience overseeing multiple enquiries promptly and efficiently
You’ll have strong experience in administrative positions with a keen eye for procedural efficiency
A good understanding of the Office package and basic IT skills are required
Retail experience is desirable but not essential
Experience working alongside logistics and vans teams is desirable but not essential
You should have the ability to problem solve and work under pressure while being self-motivated and driven
Who are we?
We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.
Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.
Please click on the ‘Apply Now’ button below in order to register and apply for this vacancy.
Closing Date: 30th March 2025
In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.
Previous applicants need not apply
If this sounds like you, come and join the trading team at St Christopher’s where you will be working in one of high street locations across South East London in an office environment.
Job Title: Customer Donation Liaison Officer
Salary: £23,130 per annum
Employment Terms: Permanent, 36 hours per week, Monday – Friday
Location: Primarily based in Hayes with a potential to travel across other shop locations.
You will be handling phone calls and emails as the first point of contact on our furniture and electrical donation line. You’ll be an expert on our logistics service and booking in collections to pick up items from our donor’s homes.
You’ll develop an excellent understanding of furniture stock valuation and quality control and ensure that appropriate items are collected for our retail stores. You’ll use great customer service and administrative skills to run a smooth operation.
You’ll report into a Logistics Lead and work closely with them and our drivers and you’ll gather and respond to feedback on our service. You’ll be able to support in our stores or assist the Logistics Lead in other administrative duties where needed.
Who are we Looking For?
You’ll have good experience delivering exceptional customer service over the phone and via email
You’ll have experience overseeing multiple enquiries promptly and efficiently
You’ll have strong experience in administrative positions with a keen eye for procedural efficiency
A good understanding of the Office package and basic IT skills are required
Retail experience is desirable but not essential
Experience working alongside logistics and vans teams is desirable but not essential
You should have the ability to problem solve and work under pressure while being self-motivated and driven
Who are we?
We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.
Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.
Please click on the ‘Apply Now’ button below in order to register and apply for this vacancy.
Closing Date: 30th March 2025
In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.
Previous applicants need not apply