Customer Experience Coordinator
| Posting date: | 07 May 2025 |
|---|---|
| Salary: | £26,935 per year |
| Hours: | Full time |
| Closing date: | 06 June 2025 |
| Location: | BR8 |
| Remote working: | On-site only |
| Company: | CP Management Solutions LTD |
| Job type: | Permanent |
| Job reference: | Cust coord swanley-445975 |
Summary
Are you passionate about delivering exceptional customer service? Do you have experience in the insurance sector? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry.
Key Responsibilities:
• Demonstrate strong communication skills, both verbal and written.
• Drive all actions to be outcome-focused.
• Exhibit excellent organizational skills and maintain a tidy workspace.
• Work well within a team and independently with self-motivation.
• Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
• Act as the primary liaison between customers, the service center, and contractors, ensuring clear and precise communication.
• Schedule appointments for both reactive and planned works for trades.
• Assist customers with their material choices for reinstatement works.
• Handle interim invoicing for reinstatement works.
• Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
• Deliver outstanding customer service, always remaining courteous and professional.
• Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
• Resolve customer queries and escalate complaints to the relevant Manager as needed.
• Understand all contracts you are responsible for.
• Issue purchase orders and communicate with suppliers as required.
• Comply with Health & Safety, Environmental, and Quality procedures.
• Previous experience in customer service or administration, especially within the insurance sector.
• Strong organizational and communication skills.
• Comprehensive 2-week training starting January 29th, 2024, in Tamworth, Staffordshire - all expenses paid.
• A DBS Check will be undertaken during the first 2 weeks of employment.
• 29 days holiday (including bank holidays) and additional benefits.
For more information or to apply, contact Zana at 07442925912 or email zana@coregroup.org.uk. Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and help shape positive customer experiences in the restoration and construction industry!