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Allocations & Lettings Officer - 9 Month Contract
| Posting date: | 12 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £33,233 |
| Hours: | Full time |
| Closing date: | 11 April 2025 |
| Location: | Saint Helens, WA9 1LD |
| Company: | Torus Group |
| Job type: | Permanent |
| Job reference: | 216 |
Summary
Job Advert
Are you ready to take the next step in your career with a dynamic and purpose-driven housing organisation? Torus is looking for an
Allocation & Lettings Officer to join our team on a 9-month contract, helping individuals and families find their perfect home!
* Location: St Helens (with hybrid working after training)
* Contract: 9 months
* Work Pattern: Full-time in-office during training, then a minimum of 2 days in the office (including team day on Wednesdays)
Why Join Us?
* Make a Real Impact – Play a key role in ensuring homes are ready for new tenants and that the allocation process runs smoothly.
* Hybrid Working Model – Once you're trained and settled, enjoy the flexibility of working from home for part of the week!
* Fast-Paced & Rewarding Role – Every day brings new challenges, from liaising with teams to helping tenants move into their new
homes.
* Team-Oriented Culture – Join a supportive and driven team with a dedicated team day every Wednesday.
What You’ll Be Doing:
* Managing the end-to-end lettings process, ensuring empty properties are ready for new tenants.
* Handling notices to leave, tenancy terminations, and void tracking to improve turnaround times.
* Collaborating with internal teams (contractors, assets, support services, income & neighbourhood teams).
* Signing up new tenants, issuing decorating vouchers & fobs for access.
* Ensuring properties are advertised correctly in line with Local Authority allocation schemes.
* Providing a top-tier customer experience, handling queries and promoting digital services.
What We’re Looking For:
* Experience in social housing is essential
* Strong communication & organisation skills – you’ll be liaising with tenants, colleagues & external stakeholders.
* A proactive and flexible mindset – every day is different!
* IT proficiency & ability to maintain accurate records.
Interview Process:
* Candidates will undergo in-person interviews, consisting of a competency-based interview.
If you’re looking for a fast-paced and rewarding role where you can make a real difference, we’d love to hear from you! Apply now
and be part of a team that helps people find their home!
Are you ready to take the next step in your career with a dynamic and purpose-driven housing organisation? Torus is looking for an
Allocation & Lettings Officer to join our team on a 9-month contract, helping individuals and families find their perfect home!
* Location: St Helens (with hybrid working after training)
* Contract: 9 months
* Work Pattern: Full-time in-office during training, then a minimum of 2 days in the office (including team day on Wednesdays)
Why Join Us?
* Make a Real Impact – Play a key role in ensuring homes are ready for new tenants and that the allocation process runs smoothly.
* Hybrid Working Model – Once you're trained and settled, enjoy the flexibility of working from home for part of the week!
* Fast-Paced & Rewarding Role – Every day brings new challenges, from liaising with teams to helping tenants move into their new
homes.
* Team-Oriented Culture – Join a supportive and driven team with a dedicated team day every Wednesday.
What You’ll Be Doing:
* Managing the end-to-end lettings process, ensuring empty properties are ready for new tenants.
* Handling notices to leave, tenancy terminations, and void tracking to improve turnaround times.
* Collaborating with internal teams (contractors, assets, support services, income & neighbourhood teams).
* Signing up new tenants, issuing decorating vouchers & fobs for access.
* Ensuring properties are advertised correctly in line with Local Authority allocation schemes.
* Providing a top-tier customer experience, handling queries and promoting digital services.
What We’re Looking For:
* Experience in social housing is essential
* Strong communication & organisation skills – you’ll be liaising with tenants, colleagues & external stakeholders.
* A proactive and flexible mindset – every day is different!
* IT proficiency & ability to maintain accurate records.
Interview Process:
* Candidates will undergo in-person interviews, consisting of a competency-based interview.
If you’re looking for a fast-paced and rewarding role where you can make a real difference, we’d love to hear from you! Apply now
and be part of a team that helps people find their home!