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Business Support Officer
| Posting date: | 07 March 2025 |
|---|---|
| Salary: | £23,951 to £27,582 per year |
| Additional salary information: | Starting from - £27,582 per annum (London) / £23,951 per annum (Outside London) |
| Hours: | Full time |
| Closing date: | 20 March 2025 |
| Location: | Stratford, East London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | L&Q Group |
| Job type: | Contract |
| Job reference: |
Summary
Title: Business Support Officer
Contracts: Fixed Term until 31st March 2026
Hours: Full-time, 35 hours per week
Persona: Agile (20-40% in office and 3-4 days working from home)
Office Location: Stratford, London and Sale, Manchester
(Our office in Sale Point, Manchester will be relocating to
Old Trafford by Spring 2025)
Salary: Starting from - £27,582 per annum (London)
£23,951 per annum (Outside London)
Role Profile - Business Support Officer.docx
Closing date for completed applications: 20th March 2025 at 11:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join Our Income Management Team
At L&Q, we are committed to providing proactive and efficient support that drives the success of our Income Management Team. As a Business Support Officer, you will play a vital role in managing customer queries, ensuring the smooth administration of legal processes, and contributing to our mission of delivering excellent customer service.
Do you thrive on problem-solving, organization, and supporting key processes to drive team success?
Are you adept at handling multiple priorities in a fast-paced environment while delivering exceptional customer support?
If this sounds like you, this could be your opportunity to make a significant impact at L&Q.
Your Impact in the Role:
Customer Query Management: Efficiently manage customer queries through systems like D365, ensuring they are prioritized, allocated, and resolved in a timely manner. Independently resolve account-related queries and tenancy issues while maintaining excellent customer service standards. This includes the processing of Universal Credit claimants to ensure our customers receive their payments in a timely manner.
Administration of Legal Processes: Provide crucial administrative support for court hearings, including diary management, document preparation, and collaboration with Debt Recovery Officers to ensure seamless proceedings.
Process Excellence and Compliance: Maintain accurate records on systems such as D365, ensuring all cases meet required standards for legal action and compliance. Support key processes such as the yearly rent increases and direct debit refunds within delegated authority levels.
Collaborative Teamwork: Build strong relationships with internal stakeholders, external partners, and residents to deliver holistic solutions and excellent service.
What You'll Bring:
To excel in this role, you'll need:
Exceptional Customer Service Skills: Ability to deliver high-quality service in a busy environment, responding to customer and partner queries professionally.
Problem-Solving and Decision-Making Skills: Demonstrated ability to take ownership of complex queries, make reasoned decisions in line with L&Q policies (such as eligibility for refunds and credits), and resolve issues efficiently while managing caseloads.
Strong Organisational and Administrative Skills: Proven experience in managing multiple tasks efficiently, including diary management and legal process administration.
Effective Communication Skills: Confident in communicating with internal and external stakeholders and maintaining professional relationships.
IT Proficiency: Competent in using Microsoft Office (Word, Outlook, Teams, Excel) and comfortable navigating web-based applications like D365.
Why Work for L&Q?
L&Q is not just a workplace; it's a community. Recognised as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.
The successful candidate will have access to our full suite of benefits, which includes:
Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.
Excellent Pension Scheme: Double contribution up to 6%.
Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers
Life Assurance: Generous non-contributory coverage.
Employee Assistance Programme: Support when you need it.
Recognition Bonus Scheme: Spot awards for outstanding contributions.
Family-Friendly Policies: Designed to help you balance work and family life
Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire & Spectrum.
Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.
Learning & Development: Commitment to your professional growth.
If you’re skilled in customer service, administrative support, and managing caseloads efficiently, this is your opportunity to make an impact—apply today!
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Contracts: Fixed Term until 31st March 2026
Hours: Full-time, 35 hours per week
Persona: Agile (20-40% in office and 3-4 days working from home)
Office Location: Stratford, London and Sale, Manchester
(Our office in Sale Point, Manchester will be relocating to
Old Trafford by Spring 2025)
Salary: Starting from - £27,582 per annum (London)
£23,951 per annum (Outside London)
Role Profile - Business Support Officer.docx
Closing date for completed applications: 20th March 2025 at 11:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join Our Income Management Team
At L&Q, we are committed to providing proactive and efficient support that drives the success of our Income Management Team. As a Business Support Officer, you will play a vital role in managing customer queries, ensuring the smooth administration of legal processes, and contributing to our mission of delivering excellent customer service.
Do you thrive on problem-solving, organization, and supporting key processes to drive team success?
Are you adept at handling multiple priorities in a fast-paced environment while delivering exceptional customer support?
If this sounds like you, this could be your opportunity to make a significant impact at L&Q.
Your Impact in the Role:
Customer Query Management: Efficiently manage customer queries through systems like D365, ensuring they are prioritized, allocated, and resolved in a timely manner. Independently resolve account-related queries and tenancy issues while maintaining excellent customer service standards. This includes the processing of Universal Credit claimants to ensure our customers receive their payments in a timely manner.
Administration of Legal Processes: Provide crucial administrative support for court hearings, including diary management, document preparation, and collaboration with Debt Recovery Officers to ensure seamless proceedings.
Process Excellence and Compliance: Maintain accurate records on systems such as D365, ensuring all cases meet required standards for legal action and compliance. Support key processes such as the yearly rent increases and direct debit refunds within delegated authority levels.
Collaborative Teamwork: Build strong relationships with internal stakeholders, external partners, and residents to deliver holistic solutions and excellent service.
What You'll Bring:
To excel in this role, you'll need:
Exceptional Customer Service Skills: Ability to deliver high-quality service in a busy environment, responding to customer and partner queries professionally.
Problem-Solving and Decision-Making Skills: Demonstrated ability to take ownership of complex queries, make reasoned decisions in line with L&Q policies (such as eligibility for refunds and credits), and resolve issues efficiently while managing caseloads.
Strong Organisational and Administrative Skills: Proven experience in managing multiple tasks efficiently, including diary management and legal process administration.
Effective Communication Skills: Confident in communicating with internal and external stakeholders and maintaining professional relationships.
IT Proficiency: Competent in using Microsoft Office (Word, Outlook, Teams, Excel) and comfortable navigating web-based applications like D365.
Why Work for L&Q?
L&Q is not just a workplace; it's a community. Recognised as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.
The successful candidate will have access to our full suite of benefits, which includes:
Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.
Excellent Pension Scheme: Double contribution up to 6%.
Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers
Life Assurance: Generous non-contributory coverage.
Employee Assistance Programme: Support when you need it.
Recognition Bonus Scheme: Spot awards for outstanding contributions.
Family-Friendly Policies: Designed to help you balance work and family life
Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire & Spectrum.
Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.
Learning & Development: Commitment to your professional growth.
If you’re skilled in customer service, administrative support, and managing caseloads efficiently, this is your opportunity to make an impact—apply today!
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.