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Customer Support Administrator
| Posting date: | 12 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Real Living Wage Employer |
| Hours: | Full time |
| Closing date: | 19 February 2025 |
| Location: | Barrow-In-Furness, Cumbria |
| Remote working: | On-site only |
| Company: | Furness Building Society |
| Job type: | Temporary |
| Job reference: |
Summary
Barrow-in-Furness
Full time - 35 Hours
Fixed Term- Approx. 6 months
Two Positions Available
Competitive Salary + Benefits
An exciting opportunity has arisen for two enthusiastic, innovative, and confident individuals to join our Customer Support Teams. We have two fixed term positions available and are looking for driven individuals who can demonstrate a high level of customer service experience.
We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
Your role is to support our customers in various ways, including:
• Play a crucial role in our customer service team, providing high-level customer care.
• Effectively communicating via a variety of channels including telephone, email, web chat and post.
• Assist in the digital onboarding process, including case management and troubleshooting.
• Ensuring tasks are carried out on time and in line with member expectations.
• Remaining compliant and ensuring you continually act in accordance with regulatory requirements.
• Collaborate with team members to share insights, address challenges, and contribute to a positive team culture.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, ‘Christmas Shopping’ Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
Full time - 35 Hours
Fixed Term- Approx. 6 months
Two Positions Available
Competitive Salary + Benefits
An exciting opportunity has arisen for two enthusiastic, innovative, and confident individuals to join our Customer Support Teams. We have two fixed term positions available and are looking for driven individuals who can demonstrate a high level of customer service experience.
We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
Your role is to support our customers in various ways, including:
• Play a crucial role in our customer service team, providing high-level customer care.
• Effectively communicating via a variety of channels including telephone, email, web chat and post.
• Assist in the digital onboarding process, including case management and troubleshooting.
• Ensuring tasks are carried out on time and in line with member expectations.
• Remaining compliant and ensuring you continually act in accordance with regulatory requirements.
• Collaborate with team members to share insights, address challenges, and contribute to a positive team culture.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, ‘Christmas Shopping’ Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.