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ASW 2 years' (post ASYE) (London MOC)
| Posting date: | 27 December 2024 |
|---|---|
| Salary: | £24.83 per hour |
| Hours: | Full time |
| Closing date: | 26 January 2025 |
| Location: | Southwark, South East London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1301200122024 |
Summary
ASW 2+ years' (post ASYE) (London MOC)
Description
We are seeking a dedicated and detail-oriented Repairs Advisor to join our dynamic team. As a Repairs Advisor, you will play a crucial role in providing exceptional customer service while managing and coordinating repair requests. Your expertise in evaluating repair needs, communicating effectively with customers, and liaising with our skilled technicians will ensure that we deliver timely and efficient service. You will be responsible for assessing the nature of repairs required, scheduling appointments, and following up with customers to ensure satisfaction throughout the repair process. In this fast-paced environment, adaptability and strong problem-solving skills will be essential as you navigate various customer requests and challenges. Your ability to prioritize tasks and work independently will contribute to our goal of maintaining high-quality service standards. Join us in creating a positive experience for our customers as you become their trusted advisor in all things related to repairs. We are committed to continuous improvement and value the input of our team members, making this an exciting opportunity to grow your career while making a real difference in the lives of our customers.
Responsibilities
Act as the primary point of contact for customers requiring repair services.
Assess customer needs and provide detailed information regarding available repair options.
Schedule repair appointments and manage the daily repair calendar effectively.
Coordinate with repair technicians to ensure timely and quality service delivery.
Monitor the status of ongoing repairs and provide regular updates to customers.
Handle customer inquiries and resolve any issues or concerns related to repairs in a timely manner.
Maintain accurate records of customer interactions, repairs completed, and follow-up actions needed.
Requirements
Proven experience in a customer service or advisory role, preferably in a repair or maintenance setting.
Strong communication and interpersonal skills to effectively interact with customers and team members.
Excellent organizational skills with the ability to manage multiple tasks and priorities.
Basic knowledge of repair processes and tools used in the industry is a plus.
Strong problem-solving skills and a customer-focused mindset.
Ability to work independently and take initiative in a fast-paced environment.
Proficiency in using computer systems and software for scheduling and record-keeping.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £24.83
Location: Southwark, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Description
We are seeking a dedicated and detail-oriented Repairs Advisor to join our dynamic team. As a Repairs Advisor, you will play a crucial role in providing exceptional customer service while managing and coordinating repair requests. Your expertise in evaluating repair needs, communicating effectively with customers, and liaising with our skilled technicians will ensure that we deliver timely and efficient service. You will be responsible for assessing the nature of repairs required, scheduling appointments, and following up with customers to ensure satisfaction throughout the repair process. In this fast-paced environment, adaptability and strong problem-solving skills will be essential as you navigate various customer requests and challenges. Your ability to prioritize tasks and work independently will contribute to our goal of maintaining high-quality service standards. Join us in creating a positive experience for our customers as you become their trusted advisor in all things related to repairs. We are committed to continuous improvement and value the input of our team members, making this an exciting opportunity to grow your career while making a real difference in the lives of our customers.
Responsibilities
Act as the primary point of contact for customers requiring repair services.
Assess customer needs and provide detailed information regarding available repair options.
Schedule repair appointments and manage the daily repair calendar effectively.
Coordinate with repair technicians to ensure timely and quality service delivery.
Monitor the status of ongoing repairs and provide regular updates to customers.
Handle customer inquiries and resolve any issues or concerns related to repairs in a timely manner.
Maintain accurate records of customer interactions, repairs completed, and follow-up actions needed.
Requirements
Proven experience in a customer service or advisory role, preferably in a repair or maintenance setting.
Strong communication and interpersonal skills to effectively interact with customers and team members.
Excellent organizational skills with the ability to manage multiple tasks and priorities.
Basic knowledge of repair processes and tools used in the industry is a plus.
Strong problem-solving skills and a customer-focused mindset.
Ability to work independently and take initiative in a fast-paced environment.
Proficiency in using computer systems and software for scheduling and record-keeping.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £24.83
Location: Southwark, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.