Administrative Officer
| Posting date: | 12 December 2024 |
|---|---|
| Salary: | £26,337 per year |
| Hours: | Full time |
| Closing date: | 30 December 2024 |
| Location: | Newport (Isle of Wight) |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 381435/1 |
Summary
Are you an excellent communicator who enjoys helping customers?
If so, we would like to hear from you.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful applicants who are well suited and committed to providing high levels of customer service.
Counter Fraud, Compliance and Debt (CFCD) is at the heart of DWP’s front line operations helping to change people lives. As an Administrator, you will be at the heart of our front-line operations, assisting our customers by providing a high quality, empathetic service. As part of a supportive team, you’ll be listening to customers and keeping them informed - you’ll be able to make a real difference.
Key Tasks Include:
- Working as part of a team to support and improve the delivery of excellent customer service, quality and performance.
- Undertaking telephone calls and face to face conversations with customers to collect information and to ensure correctness and accuracy of data held.
- Utilising different IT platforms to support the activity and the accurate recording of information. Keeping case records accurate and up to date, ensuring all actions taken have been recorded on the appropriate IT systems.
- Issuing enquiries as directed, and ensuring responses are received where appropriate, within agreed timescales taking the appropriate follow up action.
- Ensuring all relevant information is collated for forward action as directed by Team Leader.
- Understanding and achieving personal productivity expectations and ensure standard processes and guidance is adhered to all times.
- Ensuring awareness and compliance of all aspects of security and data protection are adhered to.
- Communicating clearly and concisely to a wide range of customers, respecting diversity at all times, whilst taking personal responsibility for their experience of our service.
- Complying with all relevant policy and procedure regarding DWP Standards of Behaviour.
Proud member of the Disability Confident employer scheme