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Library Customer Service Attendant

Posting date:	10 October 2024
Salary:	£23,581 to £25,433 per year, pro rata
Hours:	Part time
Closing date:	24 October 2024
Location:	Preston, Lancashire
Remote working:	On-site only
Company:	University of Central Lancashire
Job type:	Permanent
Job reference:	0942-24

Summary

Advert Text:
The University of Central Lancashire wishes to recruit a part time term time Customer Service Attendants within the Library Service. You will be responsible for providing a welcoming and safe environment for all our users and visitors and providing an attendant role. Role one is 1pm to 6 pm Monday to Thursday .

The successful candidate will focus on our reception service but will be supporting students to make the very best of their time at the University by provide a high level, effective customer support service, covering in-person queries, as well as those received via email or over the phone you will also provide a rapid response to incidents and emergencies and evacuations in accordance with Standard Operational Procedures and policies

You will patrol the building and ensure that the library is secure, and welcoming environment to all customers. Be proactive in communicating Library rules particularly in relation to noise, use of study rooms and hot food. You will also be responsibly in helping keep the building tidy and clean.

You will need to be fit and active as this role will also require you to help with the continual movement of library stock which includes helping with our self service machine and shelving items and occasional helping with the step up of areas for events.

Applicants will hold 5 GCSE’s or equivalent qualification or significant, relevant professional experience or experiential learning.

Interviews will be held week commencing 4th November

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.