Customer Service Advisor
| Posting date: | 23 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 October 2024 |
| Location: | Taverham, Norwich |
| Remote working: | On-site only |
| Company: | P+S Personnel Services Ltd |
| Job type: | Permanent |
| Job reference: | PS3916AW |
Summary
P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Customer Service Advisor to join their team based in Taverham on a full time, permanent basis.
Main Responsibilities:
• To work as part of a team supporting a wide variety of account management.
• Taking calls from customers, inputting customer details and dealing with any enquiries.
• Running credit checks.
• Email correspondence.
• Data entry onto the in-house database.
• Building a rapport with customers and suppliers.
• Processing customer device orders.
• Running diagnostic checks on devices.
• Stock purchasing.
• Building customer specific reports (Excel).
• Bill processing and problem solving.
• Quoting customers for mobile upgrades.
• Daily network checks and liaison.
Person Specification:
• Good customer service skills.
• Accurate data entry skills and good attention to detail.
• Attitude to learn new skills as you will be trained on the job.
• Good MS Office skills including a strong working knowledge of Excel.
• Full Driving Licence (Required).
Working Hours & Benefits:
• Monday - Friday 09:00 – 17:00
• 25 days holiday plus bank holidays rising to 29 days with service.
• Flexibility to achieve work-life balance.
• Commission-based incentives.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Main Responsibilities:
• To work as part of a team supporting a wide variety of account management.
• Taking calls from customers, inputting customer details and dealing with any enquiries.
• Running credit checks.
• Email correspondence.
• Data entry onto the in-house database.
• Building a rapport with customers and suppliers.
• Processing customer device orders.
• Running diagnostic checks on devices.
• Stock purchasing.
• Building customer specific reports (Excel).
• Bill processing and problem solving.
• Quoting customers for mobile upgrades.
• Daily network checks and liaison.
Person Specification:
• Good customer service skills.
• Accurate data entry skills and good attention to detail.
• Attitude to learn new skills as you will be trained on the job.
• Good MS Office skills including a strong working knowledge of Excel.
• Full Driving Licence (Required).
Working Hours & Benefits:
• Monday - Friday 09:00 – 17:00
• 25 days holiday plus bank holidays rising to 29 days with service.
• Flexibility to achieve work-life balance.
• Commission-based incentives.
If this is a role you are interested in, please apply online ensuring your CV is up to date.