Outpatient Receptionist Scheduler | Milton Keynes University Hospital NHS Foundation Trust
| Posting date: | 10 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum pro rata if part-time |
| Hours: | Part time |
| Closing date: | 10 October 2024 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6631839/430-CORP2000A |
Summary
Outpatient Receptionist Scheduler
Department: Patient Access
Band 3: £24,071- £25,674 per annum, pro rata if part-time
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
An amazing opportunity has arisen to join the Patient Access team as an Outpatient Reception/Scheduler within our Outpatient Reception.
As a Receptionist/Scheduler, you will work across our sites at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court and Stony Stratford, meeting and greeting patients booking them in for their appointments and scheduling their follow ups, which means you have additional flexibility in your role and will be able to communicate with different staff groups. The hours of work will be between 07:00 – 20:00 Monday – Friday
We are looking for dynamic candidates who have previous customer care experience and administrative experience. The ideal candidate would have the ability to be proactive and be able to maintain a professional demeanour whilst meeting the Trust values: We Care, We Communicate, We Contribute, We Collaborate.
In return we will offer training and support during your probationary period, to ensure you are adapted to your new role, and able to function to the highest standards.
We look forward to hearing from you.
Interview date: w/c 7th October 2024
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.
'67% of administrative and clerical staff feel they have realistic time pressures.'(NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
Central Booking Office
· Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
· Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
Reception
• Greet patients and other visitors professionally.
• Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
Please refer to Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Tuesday 24 Sep 2024