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Receptionist / Administrator | Berkshire Healthcare NHS Foundation Trust
| Posting date: | 13 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,008 - £25,553 per annum (inc. of HCAS) |
| Hours: | Full time |
| Closing date: | 12 September 2024 |
| Location: | Maidenhead, SL6 6DU |
| Company: | Berkshire Healthcare NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6562226/371-CHS663 |
Summary
Please note the PayScale currently in use in Agenda for Change 2023/2024. We will update the 2024/2025 PayScale once confirmed.
4-6 MONTHS FIXED TERM
ARC Receptionist - Administrator based in the Assessment and Rehabilitation Centre (ARC) St Marks Hospital Maidenhead.
Full time 37.5 hours/week Monday – Friday (Part-time/job share will be considered)
We look forward to welcoming an administrator/receptionist to our friendly team.
The Administration and Clerical team are the first point of contact for patients accessing our services and are valued staff members that are fundamental in supporting the clinical staff.
If you are efficient in prioritising your own workload, working flexibly across roles, supporting others learning within a team and enjoy patient contact, and liaising with outside agencies, this role could be for you.
Other tasks will include but not limited to document management and dealing with incoming post and queries. You will also have a responsibility for supporting the Clinicians with the organisation of their clinical and patient related activities.
The post will be based at St Marks Hospital, Maidenhead though some cross site working may be required. There is free parking on all sites.
Please note - there may be potential for this post to become permanent following a service restructure.
• Tobe responsible formanaging the administrative tasks relating to theARC/Community rehab Service,assistingthe Team Leads and Operational Managerin theoverall smooth running of the service. This includes booking/cancelling appointmentswithin agreed wait times, responding to telephone calls, manning reception.
• Tobe responsible forthe receiving of patient referrals,scanningand inputting details onto thepatient record system –RiO-ina timelyandaccuratemanner.
• Tobe responsible fordealing with patients, the public, General Practitioner, or other Health Professionals enquiries about the progress of referrals and alwaysmaintaina helpful and professional approach.
• To be the first point of contact for welcoming patients attending theOutpatientDepartment. This includes allaying fears and anxieties that patients may have and organising on-going appointments.
• To bebased at theARC St Marks Hospital Maidenhead, but the post-holder will need tosupportacross all 3ofour sites (St Marks Hospital Maidenhead, Upton Hospital Slough,and Community Physiotherapy Bracknell) when cover for annual leave, sickness, and other service requirements may be needed.
• To communicate effectively both verbally and non-verbally.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
The “must haves” for this role:
• Educated to ‘A’ level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
• Excellent IT skills and in-depth knowledge of IT systems and databases i.e.Microsoft office,wordand Excel. Willingness to learnRiO
• Demonstrate skills in team working and collective decision making
For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.For further application tips – see the help with your application document attached once you click apply.
Ifyou’resomeone who shares our passion for excellence and care,you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Pleasedon’thesitate to call:Hannah Turneron 07929 841019 or email:hannah.turner2@berkshire.nhs.ukwho’llbe delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants whererequired.
This advert closes on Tuesday 20 Aug 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.