Warning
This job advert has expired and applications have closed.
Onboarding Officer
| Posting date: | 27 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24878-26187 per annum |
| Hours: | Full time |
| Closing date: | 11 July 2024 |
| Location: | Hull, HU2 8DT |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 219139-42633906 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Onboarding Officer
Hull (location may be negotiated)
£24,878
- £26,187 per year
37.5 hours per week
We have an exciting opportunity for 4 Onboarding Officers to join our team based in Hull. The Onboarding Team sits within the Lettings Teams of Sanctuary Housing. The team manages a variety of tenures across the country. The Onboarding Team manage the delivery of our high-quality housing support service that meets the identified needs of our prospective and current customers in accordance with allocation and lettings procedures.
The role of Onboarding Officer will include:
- Ensure administrative systems are managed effectively and efficiently to support the delivery of accurate and up to date waiting lists
- Manage the provision of a range of housing options which helps customers maximise the search for suitable accommodation, advising on our allocations policy in accordance with policies, procedures, and relevant regulations
- Administer the key management process for terminating tenancies by liaising with customers and internal teams, ensuring the process is followed in a timely and effective manner
- Respond to complaints and customer feedback to meet customer expectations, effectively communicating progress and outcomes to the customer
Skills and experiences:
- Experience of working with data, including inputting, and updating databases
- Experience of supporting the delivery of high-quality housing or customer services
- Experience of working to deadlines and prioritising work loads
- Ability to extract and interrogate computerised information and documentation
- Experience in the use of Housing management systems such as, DocuSign, Abritias, Huume, Locata or similar, is desirable
- Good communication, interpersonal and customer care skills
- Basic Microsoft Word and Excel
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £24,878 per annum (rising to £26,187 per annum after 12 months, subject to satisfactory performance)
Closing Date: 11 July 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Onboarding Officer
Hull (location may be negotiated)
£24,878
- £26,187 per year
37.5 hours per week
We have an exciting opportunity for 4 Onboarding Officers to join our team based in Hull. The Onboarding Team sits within the Lettings Teams of Sanctuary Housing. The team manages a variety of tenures across the country. The Onboarding Team manage the delivery of our high-quality housing support service that meets the identified needs of our prospective and current customers in accordance with allocation and lettings procedures.
The role of Onboarding Officer will include:
- Ensure administrative systems are managed effectively and efficiently to support the delivery of accurate and up to date waiting lists
- Manage the provision of a range of housing options which helps customers maximise the search for suitable accommodation, advising on our allocations policy in accordance with policies, procedures, and relevant regulations
- Administer the key management process for terminating tenancies by liaising with customers and internal teams, ensuring the process is followed in a timely and effective manner
- Respond to complaints and customer feedback to meet customer expectations, effectively communicating progress and outcomes to the customer
Skills and experiences:
- Experience of working with data, including inputting, and updating databases
- Experience of supporting the delivery of high-quality housing or customer services
- Experience of working to deadlines and prioritising work loads
- Ability to extract and interrogate computerised information and documentation
- Experience in the use of Housing management systems such as, DocuSign, Abritias, Huume, Locata or similar, is desirable
- Good communication, interpersonal and customer care skills
- Basic Microsoft Word and Excel
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £24,878 per annum (rising to £26,187 per annum after 12 months, subject to satisfactory performance)
Closing Date: 11 July 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.