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Central Booking Office Supervisor | Tameside and Glossop Integrated Care NHS Foundation Trust
| Posting date: | 24 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 per annum |
| Hours: | Full time |
| Closing date: | 24 July 2024 |
| Location: | Ashton-Under-Lyne, OL6 9RW |
| Company: | Tameside and Glossop Integrated Care NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6390810/245-ADM4CBO-06-24 |
Summary
Central Booking Office Supervisor - Band 4 - 37.5 hours - Permanent
The post holder will support the Central Booking Office Manager in the day-to-day operational management of the Central Booking Team.
The post holder will ensure safe, efficient and effective processes within the Central Booking Team.
The post holder will be responsible for the day-to-day supervision of the staff and the service, and will also be responsible for the delivery of training for the Central Booking administration staff, ensuring that all staff are proficient in the application of the Trust Policies and the use of IT systems which support the delivery service and care.
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.
The post is 37.5 hours per week, Supervisor in the Central Booking Team.
In order to meet the current needs of the service the hours of the post will be:
9am to 5pm Mon, Wed and Thurs,
9am to 6pm Tues
9am to 4pm on Fri
Please note the candidate will also need to be flexible to cross cover shifts across the rota if required.
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Able to build good working relationships and confident dealing with a range of people both internal and external to the organisation.
Also with the ability to prioritise and deliver on time against a background of changing demands whilst maintaining high standards and with accuracy and attention to detail.
Applicants should be excellent communicators; including telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
• Safety
• Care
• Respect
• Communication
• Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
• To assist the Central Booking Office Manager to provide effective support to the Central Booking Team ensuring the delivery of a responsive, safe and efficient service and deputise for Central Booking Office Manager as required
• To supervise the Central Booking team ensuring day to day allocation of workload identifying and prioritising activities in order to meet deadlines
• To monitor staff performance and productivity, providing motivation and support to staff as required, to ensure individual, departmental and Trust targets are met, including KPIs
• Please refer to the Job Description for more details of the requirements associated with role
This advert closes on Monday 8 Jul 2024