Investment Support Manager
| Posting date: | 25 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 June 2024 |
| Location: | Bristol, BS2 0PT |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00234436 |
Summary
Join us as an Investment Support Manager
- If you’re client focused and have previously worked in an investment operational service environment, we’d like to hear from you
- We’ll look to you to work closely with our Investment Operations team to deliver key objectives within the business, using your technical expertise to resolve complex issues and coaching and supporting your team to do the same
- You’ll lead your colleagues to deliver an exceptional service and encourage behaviours to meet and exceed business expectations, giving you great visibility for you and your work
- We’re offering a salary £49,480 for this role
What you'll do
As an Investment Support Manager, you’ll be managing the operational and control environment within our Investment business, making sure that all operational and governance processes are executed effectively for your team. You’ll also be providing valuable support to senior colleagues with strategy, project delivery, business support, revenue planning and forecasting across the department.
You’ll be making sure complex client complaints are dealt with in line with procedures and result in a resolution that sits within the Treating Customers Fairly framework and our principles. You’ll also be producing, monitoring and communicating MI that supports key deliverables, as well as monitoring and managing costs across your team.
Your role will also involve:
- Effectively managing and monitoring service failures and losses, making sure that root causes and trends are identified and repeat issues are kept to a minimum
- Overseeing and undertaking projects to develop strategies for business growth
- Complying with relevant bank-wide policies, testing and certifying and considering and escalating the adequacy and effectiveness of the business' controls on a regular basis
- Creating or maintaining operating procedures, which include relevant controls to meet the bank's and local policy requirements
- Owning and managing the risks within a defined risk appetite
The skills you'll need
To join us in this role, you’ll need a strong track record of investment and operational experience along with leading and influencing in an operational wealth environment.
You'll also have the ability to multi-task, evidencing strong prioritisation skills and the flexibility to adapt to quickly shifting priorities and changes. You'll also need strong stakeholder management skills to interact with business partners and customers across the bank.
We’ll also look for:
- A high level of knowledge and understanding of investment services
- Knowledge of corporate actions and entitlements or asset static data and pricing
- Excellent decision making skills and the ability to influence successful outcomes and engage the team
- Proven line management and team leadership skills