Site Officer
| Posting date: | 21 May 2024 |
|---|---|
| Salary: | £24,000 per year, pro rata |
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | W2 |
| Remote working: | On-site only |
| Company: | Stef & Philips Ltd |
| Job type: | Permanent |
| Job reference: | SiteOffW2 |
Summary
As the Site Officer, you'll be the face of Stef & Philips to our vulnerable tenants, operating as the front-desk support at one of our properties. From the tenants initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants.
Main Duties & Responsibilities
Provide a professional and friendly reception service, greeting and signing in and out all visitors to the building.
Conduct hourly patrols around the building to ensure there are no issues that need addressing.
Deal with residents queries and requests confidently, with a positive “can do” attitude and log requests or queries so that all staff are aware of issues.
Answer telephone calls in a polite and friendly manner and log all queries.
To ensure that any repairs or maintenance issues are logged and report to your manager to maintain the safety and security of the building.
Familiarise yourself with fire exit doors and assembly point.
Check the Fire panel for faults and report to your manager.
Maintain building security by following safety procedures.
Use Salesforce to log daily notes and all contact with tenants and agencies.
Ensure Tenants are informed of their tenancy obligations.
Supporting tenants to manage and sustain their tenancies and signposting where extra support is needed.
Ensure all complaints are recorded, reported and addressed accordingly.
Ensuring periodic inspections are completed and recorded through Salesforce.
Support other departments with Health and Safety inspections.
Conduct check-in and check-out inspections.
Reporting any anti-social behavior, investigating causes and liaising with 3rd party agents if needed.
Assessing tenants’ suitability for properties while liaising with the allocations team.
Liaising with maintenance team in inspecting external contractor works.
Maintain a safe working environment.
Report all incidents or potential hazards.
When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.
Ensure relevant policies and standards are followed at all times and maintained.
Attendance at staff briefings.
Maintain a professional attitude of service acting as a role model for all staff.
Act in a non-discriminatory, non-judgmental manner.
Respect people’s right to privacy and always maintain confidentiality.
On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team.
Skills & Knowledge
Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
Ability to prioritise workload and work effectively in a high-pressured environment.
Close attention to detail.
A proficiency in the use of MS Office including Outlook and Word.
Strong administrative skills.
Previous experience in a similar position.
Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
Working on own initiative without close supervision and as part of a team.
Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.
Main Duties & Responsibilities
Provide a professional and friendly reception service, greeting and signing in and out all visitors to the building.
Conduct hourly patrols around the building to ensure there are no issues that need addressing.
Deal with residents queries and requests confidently, with a positive “can do” attitude and log requests or queries so that all staff are aware of issues.
Answer telephone calls in a polite and friendly manner and log all queries.
To ensure that any repairs or maintenance issues are logged and report to your manager to maintain the safety and security of the building.
Familiarise yourself with fire exit doors and assembly point.
Check the Fire panel for faults and report to your manager.
Maintain building security by following safety procedures.
Use Salesforce to log daily notes and all contact with tenants and agencies.
Ensure Tenants are informed of their tenancy obligations.
Supporting tenants to manage and sustain their tenancies and signposting where extra support is needed.
Ensure all complaints are recorded, reported and addressed accordingly.
Ensuring periodic inspections are completed and recorded through Salesforce.
Support other departments with Health and Safety inspections.
Conduct check-in and check-out inspections.
Reporting any anti-social behavior, investigating causes and liaising with 3rd party agents if needed.
Assessing tenants’ suitability for properties while liaising with the allocations team.
Liaising with maintenance team in inspecting external contractor works.
Maintain a safe working environment.
Report all incidents or potential hazards.
When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.
Ensure relevant policies and standards are followed at all times and maintained.
Attendance at staff briefings.
Maintain a professional attitude of service acting as a role model for all staff.
Act in a non-discriminatory, non-judgmental manner.
Respect people’s right to privacy and always maintain confidentiality.
On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team.
Skills & Knowledge
Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
Ability to prioritise workload and work effectively in a high-pressured environment.
Close attention to detail.
A proficiency in the use of MS Office including Outlook and Word.
Strong administrative skills.
Previous experience in a similar position.
Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
Working on own initiative without close supervision and as part of a team.
Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.