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IT Operations Support Engineer (Backup & Restore)
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £33,966 to £45,585 per year |
| Additional salary information: | pro rata if applicable |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | On-site only |
| Company: | The University of Nottingham |
| Job type: | Permanent |
| Job reference: | DTS187424 |
Summary
We are pleased to share details of a permanent opportunity for an experienced Backup & Restore specialist to join our dedicated IT Operations team in Digital & Technology Services.
As an IT Operations Support Engineer specialising in backup & restore you will work alongside an established IT Operations team, supporting on- premise and cloud based services for our UK, China and Malaysia campuses. You will work within the Enterprise Operations Team to maintain availability and quality of central systems and services for the university. This includes monitoring central IT systems and services, providing first line, second line and third line (as appropriate) support in the event of systems failing in order to being them back online as soon as possible.
You will play a key role within infrastructure and change teams acting as subject matter expert for backup and restore. You will act as the primary service owner for the service, ensuring it is fit-for-purpose, appropriately patched, aligned with strategic roadmaps and delivered to agreed SLAs/KPIs. Working closely with other DTS teams, you will take a lead planning maintenance and upgrades and will play a key role in business continuity and major incident / problem resolution when required.
Your background will include a proven track record in backup and restore technologies, VEEAM and SQL database administration, as well as the maintenance of virtual and physical tape libraries, storage and servers. Ideally, you will have worked within a large, multi-technology network environment, supporting both on-premise and cloud based services. You will also have experience of monitoring systems to manage performance and network security.
As the successful candidate, you will have a degree/professional qualification or equivalent relevant experience and be a motivated self-starter, ideally with experience of ITIL and supporting change within a complex IT environment.
At the University of Nottingham, we aim to give you all the support you need to nurture your talent, develop and reach your professional and personal career goals. We are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. As a university employee, you will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and attractive pension scheme.
The post is offered on a permanent contract. Hours of work are full-time (36.25 hours per week) ; however applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Job share arrangements may be considered.
Informal enquiries may be addressed to Nick Cox - email nick.cox@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.
We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.
We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.
We offer a range of benefits, visit Your Benefits website to learn what we can offer you.
We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.
Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.
As an IT Operations Support Engineer specialising in backup & restore you will work alongside an established IT Operations team, supporting on- premise and cloud based services for our UK, China and Malaysia campuses. You will work within the Enterprise Operations Team to maintain availability and quality of central systems and services for the university. This includes monitoring central IT systems and services, providing first line, second line and third line (as appropriate) support in the event of systems failing in order to being them back online as soon as possible.
You will play a key role within infrastructure and change teams acting as subject matter expert for backup and restore. You will act as the primary service owner for the service, ensuring it is fit-for-purpose, appropriately patched, aligned with strategic roadmaps and delivered to agreed SLAs/KPIs. Working closely with other DTS teams, you will take a lead planning maintenance and upgrades and will play a key role in business continuity and major incident / problem resolution when required.
Your background will include a proven track record in backup and restore technologies, VEEAM and SQL database administration, as well as the maintenance of virtual and physical tape libraries, storage and servers. Ideally, you will have worked within a large, multi-technology network environment, supporting both on-premise and cloud based services. You will also have experience of monitoring systems to manage performance and network security.
As the successful candidate, you will have a degree/professional qualification or equivalent relevant experience and be a motivated self-starter, ideally with experience of ITIL and supporting change within a complex IT environment.
At the University of Nottingham, we aim to give you all the support you need to nurture your talent, develop and reach your professional and personal career goals. We are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. As a university employee, you will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and attractive pension scheme.
The post is offered on a permanent contract. Hours of work are full-time (36.25 hours per week) ; however applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Job share arrangements may be considered.
Informal enquiries may be addressed to Nick Cox - email nick.cox@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.
We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.
We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.
We offer a range of benefits, visit Your Benefits website to learn what we can offer you.
We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.
Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.