Senior Pensions Specialist
| Posting date: | 15 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00233007 |
Summary
Join us as a Senior Pensions Specialist
At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.
- Join us in Cushon and support us in our vision to help people get comfortable with their finances by bringing the tech revolution to the financial services industry
- You’ll be our operational lead on business and regulatory change and make sure that change management is implemented in a controlled and effective manner
- Every day, you’ll have the chance to solve new problems, create smarter solutions and stretch your capability in an environment that promises non-stop innovation and excellent development opportunities
- The salary for this role will be in the region of 60,000 - 70,000 plus excellent benefits
- You'll be expected to be in the our Bishopsgate, London office 2 days per week
What you'll do
As a Senior Pensions Specialist, you’ll help us build simple, convenient, and delightful financial experiences tailored to our customers. Working in partnership with our third party pension administrator, you’ll deliver exceptional customer outcomes . Your role will involve offering technical expertise to support day-to-day customer service, sponsoring and leading on strategic change initiatives and solving contentious and complex complaints, leading a culture of continuous improvement here at Cushon.
Your other responsibilities will include:
- Being the key business link between Cushon and our third party administrator
- Making sure that our administration SVLs are achieved and continuously improved
- Identifying and closing operational risks and working in collaboration with the broader business to deliver change
- Overseeing a programme of quality assurance, ensuring adherence to our standard operating procedures
The skills you'll need
We’re looking for someone with substantial experience in DC pensions with knowledge of DC pensions regulatory obligations. You'll have a technical understanding, including platform, technology, products and domains with advanced knowledge of one or more service management disciplines such as incident, problem, change IT, continuity or capacity.
On top of this, you’ll need:
- Experience of managing third party administrators or key suppliers
- Evidence of building credible and trusting working relationships with trustee boards
- A professional, positive and approachable demeanour with a desire to help people
- Excellent communication skills, both written and verbal with the ability to inspire and engage customers and colleagues