Team Administrator | Oxleas NHS Foundation Trust
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,129 - £28,649 Pa inc pro rata |
| Hours: | Part time |
| Closing date: | 12 June 2024 |
| Location: | Abbey Wood, SE2 0AY |
| Company: | Oxleas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6280393/277-6280393-CPH |
Summary
Oxleas Community Cardiac Service are seeking an enthusiastic, self-motivated, and organised person to provide comprehensive administrative support to our team of Cardiac Rehabilitation and Heart Failure Specialist Nurses.
The Specialist Team provides a comprehensive multidisciplinary Heart Failure and Cardiac Rehabilitation service to the residents of Greenwich and Bexley. They work closely with hospital colleagues.
This is a busy and varied role, and the successful applicant must be able to remain calm under pressure. The successful candidate must be a team player and have a flexible approach to work, covering for other members of the administration team where possible in their absence.
The post holder must have previous administration experience and the ability to work with people of all levels, together with good organisational and communication skills, both written and verbally. Experience of working with Microsoft Office packages is essential; and the Rio Clinical Information System is desirable. Applicants will need to possess the ability to organise and prioritise work, along with an understanding of and commitment to confidentiality when dealing with patients.
The post includes dealing with patient queries on the telephone; therefore, ideally applicants should have some experience of direct patient contact, as well as organising clinics and booking appointments.
To be the main point of contact for the Cardiac Rehabilitation Nurses and Heart Failure Specialist Nurses.
To provide secretarial and administrative support to the Cardiac Team and wider Long Term Conditions Team.
Undertake general office duties, such as photocopying, filing and typing basic information.
Provide comprehensive support to the Cardiac team, rescheduling clinics and appointments as necessary.
Ensure all confidential information is locked away securely at the end of each day.
Dealing with incoming and outgoing correspondence, ensuring post is collected, opened, recorded and distributed as appropriate.
Produce accurate and timely correspondence and reports ensuring adherence to deadlines and corporate identity.
Maintain filing systems and record keeping processes to ensure the efficient running of the office.
Undertake statutory training and specific training as required to meet the needs of the position and its future development.
Undertake any other duties as required, commensurate with the grate of the post.
Participate in the Trust’s Personal Development Review (PDR) process and undertake training as identified.
Dealing with conflicting demands daily.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care
Management responsibilities
Co-ordinating Cardiac Rehabilitation and Heart Failure services.
Co-ordinating all patient appointments and following up DNAs.
Transfer inappropriate referrals to the relevant teams/services.
Provide cover for other admin staff when required.
Arrange meetings and training sessions as required, including booking suitable venues, preparing agendas and relating papers and arranging for their distribution and organising refreshments as appropriate, as requested by the Head of Cardiac Care and the Long-Term Condition lead.
Comply with Trust policies and procedures.
Leadership
Ensure staff absence and sickness is reported to the Head of Cardiac Care and action taken to reschedule the individual’s workload as necessary.
In conjunction with the Head of Cardiac Care and the Long-Term Conditions Lead, assist with developing and implementing policies and procedures to ensure the efficient running of the team.
Clinical
Deal with telephone queries with a professional and efficient manner. Prioritising, and conveying telephone calls and messages and initiating action where necessary.
Booking patient transport for appointments
Highly organised skills to cope with a busy and varied workload.
Monitoring the patient waiting list and booking appointments.
Research
Inputting data into various databases ensuring that information is kept up to date.
Access the internet for research purposes.
Communication
Dealing with enquiries from patients and report calls to the appropriate person, prioritising messages.
To communicate with a range of services and agencies, liaising with all levels of staff including GPs and the Acute Trusts, social services, community staff and voluntary agencies.
Dealing with incoming and outgoing correspondence, ensuring post is collected, opened, recorded and distributed as appropriate.
Produce accurate and timely correspondence and reports ensuring adherence to deadlines and corporate identity.
Attend meetings as required to take minutes and follow up actions ensuring that minutes are transcribed, typed and submitted in a timely fashion.
Co-ordination and preparation of materials for patient education days, including circulation of information, bookings and evaluations.
Order stationery and supplies as required.
Ensuring all clinic appointments are booked to full capacity and within timeframes set by the Lead Nurse, Specialist nurses and the Long Term Conditions Lead
Rescheduling appointments and clinics at short notice.
Dealing with conflicts and complaints in a professional manner.
This advert closes on Thursday 23 May 2024
Proud member of the Disability Confident employer scheme
Disability Confident
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