Medical/Clerical Receptionist
| Posting date: | 03 May 2024 |
|---|---|
| Salary: | £21,508.00 per year |
| Additional salary information: | £21508.00 a year |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Wrexham, LL13 8DB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5731-24-0003 |
Summary
Essential Duties and Responsibilities: In accordance with practice policies and procedures: Answer the telephone in a courteous and professional manner. Receive and accurately convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner. Liaise with GPs, other health professionals and their staff. Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice. Ability to use excellent judgement, resourcefulness and be able to work under pressure without direct supervision. To combine excellent communication skills with patience, empathy and accuracy. To be reliable and flexible Experience in adding patient data to clinical systems. Good communication skills are essential. Contact patients to convey test results and instructions as directed by the GPs. Contact patients to arrange appointments with appropriate clinicians for monitoring or seasonal vaccinations. Deal with travel enquiries and vaccination appointments as per practice procedure. Advise patients of relevant charges for non NHS services. Accept payment and issue receipts. Prepare medical records for deducted patients to return. Log new patients records and file appropriately. Assist with completion of patient surveys. Accept and sign for deliveries once items have been checked against order form. To keep reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter. Checking consulting rooms each day to ensure they have adequate supplies of stationary and couch rolls. Understand the usage of the practice email and intranet system to ensure effective communication. Attend Practice Meetings. Undertake any other additional duties appropriate as requested by the Business/Reception Manager.