Job summary
We are looking to recruit a new full time GP Receptionist to join our team. Hours of work are 10am - 18.30pm Monday - Friday.
Vision trained an advantage but full training with be provided.
As part of the recruitment process, we offer onboarding and induction, along with a timetable to make your training an easy part of becoming part of a great team
We have a great happy attitude and great teamwork.
We are a practice in the centre of Wrexham with good train and bus routes.
Main duties of the job
Provide a helpful and friendly service, making sure the reception area is tidy and welcoming.
To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as an emergency or immediate and necessary.
To comply with relevant practice procedures, regulations and confidentiality at all times
To liaise with the Reception Manager/Practice Manager when required and follow their instructions in a professional manner
Ensure an effective and efficient reception service.
Process face to face and phone call request.
Signposting patients to the appropriate healthcare professional.
Utilise the appointment system with the correct clinician.
Ability to work as a dynamic team member to ensure excellent care.
Accurately input data onto the system (training provided).
Vision knowledge an advantage but training will be given.
About us
We are a friendly team of professionals with a full time GP partner, 2 Advanced Nurse Practitioners, 2 Practice Nurses, admin team and an Independent Prescriber who fully supports all our staff.
Our work balance here is to have a good wellbeing for staff so to enable them to separate work from home life, so not to overwork and have time for family and friends.
Benefits include:- Company Pension, .
Great parties are held and enjoyed by all.
We have an open policy where all staff can speak to a Manager in confidence.
Room for progression can be offered.
Job description
Job responsibilities
Essential Duties and Responsibilities:
In accordance with practice policies and procedures: Answer the telephone in a courteous and professional manner.
Receive and accurately convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner.
Liaise with GPs, other health professionals and their staff.
Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice.
Ability to use excellent judgement, resourcefulness and be able to work
under pressure without direct supervision.
To combine excellent communication
skills with patience, empathy and accuracy.
To be reliable and flexible
Experience in adding patient data to clinical systems.
Good communication skills are essential.
Contact
patients to convey test results and instructions as directed by the GPs.
Contact patients to arrange appointments with appropriate clinicians for
monitoring or seasonal vaccinations.
Deal with travel enquiries and vaccination
appointments as per practice procedure. Advise patients of relevant charges for
non NHS services.
Accept payment and issue receipts.
Prepare medical records for deducted
patients to return.
Log new patients records and file appropriately.
Assist with
completion of patient surveys. Accept and sign for deliveries once items have
been checked against order form.
To keep reception area, notice boards and leaflet dispensers tidy and free from
obstructions and clutter.
Checking consulting rooms each day to ensure they
have adequate supplies of stationary and couch rolls.
Understand the usage of
the practice email and intranet system to ensure effective communication.
Attend Practice Meetings.
Undertake any other additional duties appropriate as requested by the Business/Reception Manager.
Job description
Job responsibilities
Essential Duties and Responsibilities:
In accordance with practice policies and procedures: Answer the telephone in a courteous and professional manner.
Receive and accurately convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner.
Liaise with GPs, other health professionals and their staff.
Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice.
Ability to use excellent judgement, resourcefulness and be able to work
under pressure without direct supervision.
To combine excellent communication
skills with patience, empathy and accuracy.
To be reliable and flexible
Experience in adding patient data to clinical systems.
Good communication skills are essential.
Contact
patients to convey test results and instructions as directed by the GPs.
Contact patients to arrange appointments with appropriate clinicians for
monitoring or seasonal vaccinations.
Deal with travel enquiries and vaccination
appointments as per practice procedure. Advise patients of relevant charges for
non NHS services.
Accept payment and issue receipts.
Prepare medical records for deducted
patients to return.
Log new patients records and file appropriately.
Assist with
completion of patient surveys. Accept and sign for deliveries once items have
been checked against order form.
To keep reception area, notice boards and leaflet dispensers tidy and free from
obstructions and clutter.
Checking consulting rooms each day to ensure they
have adequate supplies of stationary and couch rolls.
Understand the usage of
the practice email and intranet system to ensure effective communication.
Attend Practice Meetings.
Undertake any other additional duties appropriate as requested by the Business/Reception Manager.
Person Specification
Experience
Essential
- Good communication skills.
- Good telephone skills.
- Social skills
Desirable
- Experience in another GP practice
- Vision trained. Although training will be provided.
Qualifications
Essential
- A good standard of education is required.
- A minimum of GCSE A to C in English and Maths
Desirable
Person Specification
Experience
Essential
- Good communication skills.
- Good telephone skills.
- Social skills
Desirable
- Experience in another GP practice
- Vision trained. Although training will be provided.
Qualifications
Essential
- A good standard of education is required.
- A minimum of GCSE A to C in English and Maths
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.