Junior Application Support Officer
| Posting date: | 03 May 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 20 May 2024 |
| Location: | 317 Regent Point, NE3 3HD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9317-24-0928 |
Summary
The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date. The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers. They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences. At present the applications that will be covered by the EPR Development Teaminclude Cerner Millennium products, ICE and SystmOne. The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:o Development and maintenance of user documentationo Development and maintenance of configuration and supportdocumentationo Maintenance of records regarding the release and version status of the eRecord applicationso Configuration of applications and their data stores to meet the needs of the Trust and the application userso Providing expert advice and guidance on the opportunities offered by the eRecord applicationso Contributing to the setup, testing and deployment of new or updated versions of eRecord softwareo Assisting in the process of identifying and resolving systemic problems with applicationso The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required. The post holder has responsibility, under supervision, for configuration changes to eRecord application due to changes in line with national datasets or service delivery in the Trust. Maintains accurate and up-to-date records of work performed and changes made to the applications that they are responsible for. The post holder will be trained and developed by a senior support officer and may advise and support the Clinical Application Architect and other colleagues. Uses established fact-finding procedures, knowledge of pertinent processes and procedures and in depth understanding of the computer applications to provide identify and resolve problems or to identify appropriate escalation paths for issues. The post holder will follow defined change control procedures within their own team and will advise on improvements to those procedures As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.