Job summary
The Trust is looking to recruit a Junior Application Support Officer to ensure that the Trust's eRecord application, ICE and SystmOne applications are supported, maintained and developed to support administrative data collection and clinical care.
The successful applicant will be part of an established team set up to support the various applications that make up the Trust's eRecord, ICE and SystmOne solutions.
The post holder will work with the Team Manager and Senior Analysts to assist in the translation of detailed code/report specifications into complex system changes within the eRecord, ICE and SystmOne product set in accordance with our established change control process through development and testing domains.
At present the applications that will be covered by the Application Support team include Oracle Health Millennium products, SystmOne and ICE.
The successful applicant will develop the ability and attention to detail that will allow the development, maintenance, user configuration and support documentation. They will develop the ability to identify and resolve problems that may arise with the eRecord and SystmOne applications.
- Interview date: 5th June 2024
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- The eRecord applications will used by a large number of administrative and clinical staff (all doctors and nurses). The eRecord applications are critical to providing patient care in the Trust and its associated healthcare facilities. As a result the function of this team is essential and poor performance has the potential for major disruption to the Trust's operations.
- The post holder will be required to develop skills across multiple applications of the eRecord, and will develop to understand the inter-dependencies of the modules.
- They will assist in identifying business requirements, resources, and processes for a complex sub-system or major application modifications impacting the entire eRecord.
- The post holder will undertake on-going training on-the-job, through courses, self-study, certifications and/or university study to maintain and enhance technical and business capabilities. It is anticipated that this training will require continual and ongoing effort as the applications used develop and mature.
- The post holder will be required to support the training of users in one-on-one or group sessions and to present solutions to senior staff and guests as required.
- The post holder is under-studying the subject matter expert (senior application support officer) for particular software applications in the eRecord suite. They will sometimes be the only available expert on site and will be asked to behave accordingly.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
- The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers.
- They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences.
- At present the applications that will be covered by the EPR Development Teaminclude Cerner Millennium products, ICE and SystmOne.
- The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:o Development and maintenance of user documentationo Development and maintenance of configuration and supportdocumentationo Maintenance of records regarding the release and version status of the eRecord applicationso Configuration of applications and their data stores to meet the needs of the Trust and the application userso Providing expert advice and guidance on the opportunities offered by the eRecord applicationso Contributing to the setup, testing and deployment of new or updated versions of eRecord softwareo Assisting in the process of identifying and resolving systemic problems with applicationso The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required.
- The post holder has responsibility, under supervision, for configuration changes to eRecord application due to changes in line with national datasets or service delivery in the Trust.
- Maintains accurate and up-to-date records of work performed and changes made to the applications that they are responsible for.
- The post holder will be trained and developed by a senior support officer and may advise and support the Clinical Application Architect and other colleagues.
- Uses established fact-finding procedures, knowledge of pertinent processes and procedures and in depth understanding of the computer applications to provide identify and resolve problems or to identify appropriate escalation paths for issues.
- The post holder will follow defined change control procedures within their own team and will advise on improvements to those procedures
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
- The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers.
- They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences.
- At present the applications that will be covered by the EPR Development Teaminclude Cerner Millennium products, ICE and SystmOne.
- The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:o Development and maintenance of user documentationo Development and maintenance of configuration and supportdocumentationo Maintenance of records regarding the release and version status of the eRecord applicationso Configuration of applications and their data stores to meet the needs of the Trust and the application userso Providing expert advice and guidance on the opportunities offered by the eRecord applicationso Contributing to the setup, testing and deployment of new or updated versions of eRecord softwareo Assisting in the process of identifying and resolving systemic problems with applicationso The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required.
- The post holder has responsibility, under supervision, for configuration changes to eRecord application due to changes in line with national datasets or service delivery in the Trust.
- Maintains accurate and up-to-date records of work performed and changes made to the applications that they are responsible for.
- The post holder will be trained and developed by a senior support officer and may advise and support the Clinical Application Architect and other colleagues.
- Uses established fact-finding procedures, knowledge of pertinent processes and procedures and in depth understanding of the computer applications to provide identify and resolve problems or to identify appropriate escalation paths for issues.
- The post holder will follow defined change control procedures within their own team and will advise on improvements to those procedures
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
KNOWLEDGE
Desirable
- oKnowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects
SKILLS
Essential
- oExcellent written and spoken communication skills
- oExcellent interpersonal skills
- oGood presentation skills
- oExcellent problem solving and troubleshooting skills
- oExcellent decision making ability
- oAbility to work unsupervised
- oAbility to work in a team environment
- oExcellent documentation writing skills
EXPERIENCE
Desirable
- oExperience configuring and adapting one or more eRecord applications
- oExperience of working in an operational role in the NHS
- oExperience of working in a computer application support role
QUALIFICATIONS
Essential
- oEducation to National Vocational Qualification (NVQ) Level 4 in relevant subject or equivalent experience
Desirable
- oProgress toward or commitment to completing a relevant degree level qualification
Person Specification
KNOWLEDGE
Desirable
- oKnowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects
SKILLS
Essential
- oExcellent written and spoken communication skills
- oExcellent interpersonal skills
- oGood presentation skills
- oExcellent problem solving and troubleshooting skills
- oExcellent decision making ability
- oAbility to work unsupervised
- oAbility to work in a team environment
- oExcellent documentation writing skills
EXPERIENCE
Desirable
- oExperience configuring and adapting one or more eRecord applications
- oExperience of working in an operational role in the NHS
- oExperience of working in a computer application support role
QUALIFICATIONS
Essential
- oEducation to National Vocational Qualification (NVQ) Level 4 in relevant subject or equivalent experience
Desirable
- oProgress toward or commitment to completing a relevant degree level qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
